Lead Tech Solution Center – Endpoint & IT Support

PNC; Strongsville (OH); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical and dental coverage

401(k) with company match

Stock purchase plan

Pension plan

Paid time off

Job summary

PNC in Strongsville, OH is seeking a Technology Solution Center Analyst Lead to provide end-user technical support, manage endpoint lifecycle, and lead IT operations within the Field Services group.

You will collaborate with internal partners, handle incidents, contribute to process improvements, and help shape functional requirements for IT systems while maintaining asset records and knowledge management.

Qualifications

• Experience providing enterprise endpoint support for desktops, laptops, mobile devices, and peripherals.
• Experience with IT asset management, inventory control, and software license tracking.
• Strong analytical, organizational, communication, and customer service skills.
• Experience working in Service Desk, Technology Solution Center, or IT Operations environment.
• In-office role; PNC will not provide visa sponsorship.

Responsibilities

• Provides support and problem resolution for technology products and applications. Utilizes utilities and tools to provide remote/onsite technical support services on end user software and hardware.
• Manages and performs business process analysis projects for the management team including research, presentation and recommendations for improvements.
• Resolves incidents and fulfills requests in accordance with knowledge documentation.
• Assist with overall performance analysis for Technology Solution Center operations including data analysis, trend analysis, graphing, presentation development and delivery.
• Participates in the creation of functional requirements for IT systems that will improve the effectiveness and efficiency of operations.
• Supports leadership with knowledge management, training, new product support, and other specialties/projects.

Skills

End user support

Asset management

Incident management

Data analysis

Customer service

Education

Associates

Job description

PNC in Strongsville, OH is seeking a Technology Solution Center Analyst Lead to provide end-user technical support, manage endpoint lifecycle, and lead IT operations within the Field Services group.

You will collaborate with internal partners, handle incidents, contribute to process improvements, and help shape functional requirements for IT systems while maintaining asset records and knowledge management.