Senior Technical Product Support Engineer - Fleet

Applied Materials; Santa Clara (CA); On-site; USD 140,000 - 193,000; Full time

Job summary

Applied Materials, a global leader in materials engineering solutions, seeks a TPS V (E5) to own product performance, customer satisfaction, and strategic execution across a product line. You will lead cross-functional teams, mentor TPS and CE resources, and drive fleet health while partnering with BU and customers to implement corrective actions.

This full-time role emphasizes ownership of regional strategies, safety, and compliance, with 25% travel.

Qualifications

• 10+ years semiconductor equipment experience.
• Advanced knowledge of DDP platforms and chamber technologies.
• Proven track record leading high-impact customer escalations.
• Experience managing cross-functional projects involving BU, Engineering, Quality, GPS, and customers.
• Demonstrated leadership without direct authority.

Responsibilities

• Escalation management from identification to closure.
• Own fleet performance and product strategy.
• Lead cross-functional task forces.
• Provide executive-level communication and recovery plans.
• Drive fleet-wide implementation plans.
• Mentor TPS and service teams.
• Influence BU roadmap through field feedback.

Skills

Semiconductor equipment

Technical leadership

Customer escalation

Cross-functional leadership

Data analysis

Problem solving

Tools

RCCA

8D

DOE

Fault Tree

Fishbone

QC tools

Job description

Applied Materials, a global leader in materials engineering solutions, seeks a TPS V (E5) to own product performance, customer satisfaction, and strategic execution across a product line. You will lead cross-functional teams, mentor TPS and CE resources, and drive fleet health while partnering with BU and customers to implement corrective actions.

This full-time role emphasizes ownership of regional strategies, safety, and compliance, with 25% travel.