Lead Surgery Services Specialist — Scheduling & Revenue

University of Miami; Miami (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Tuition remission

Job summary

The University of Miami, Bascom Palmer Eye Institute, invites applications for a Lead Surgery Services Representative in the Department of Patient Access in Miami, Florida. The role coordinates complex surgery scheduling, financial clearance, and front-end revenue cycle activities to optimize patient experience and surgical volume.

The position requires strong data entry, insurance verification, and communication skills, along with leadership responsibilities for a team of Patient Services staff.

Qualifications

• Requires high school diploma or equivalent.
• Experience handling demographic, financial, and clinical data.
• Ability to work independently and under pressure while meeting deadlines.

Responsibilities

• Coordinate complex surgery scheduling and front-end revenue-cycle tasks.
• Enter and verify patient demographics, financials, and insurance data.
• Obtain authorizations, pre-certifications, and referrals.
• Explain insurance benefits and collect co-pays and balances prior to surgery.
• Lead and train lower-level staff and ensure adherence to policies.
• Respond to scheduling and billing inquiries and resolve patient grievances.

Skills

Data entry accuracy

Task prioritization

Effective communication

Discretion with confidential info

Independent work

Stress management

Phone scheduling

Education

High school diploma or equivalent

Tools

Microsoft Office

EHR systems

Job description

The University of Miami, Bascom Palmer Eye Institute, invites applications for a Lead Surgery Services Representative in the Department of Patient Access in Miami, Florida. The role coordinates complex surgery scheduling, financial clearance, and front-end revenue cycle activities to optimize patient experience and surgical volume.

The position requires strong data entry, insurance verification, and communication skills, along with leadership responsibilities for a team of Patient Services staff.