Lead Store Consultant: Customer Service & Print Expert

FedEx Group; Miami Beach (FL); On-site; USD 55,000 - 70,000; Full time

Job summary

FedEx Office in Miami is seeking a Lead Consultant to deliver expert customer service, manage production flow and coordinate shipping-related services. You will prepare complex orders, provide pricing information, and suggest FedEx Office products and services to customers.

The role requires strong consultative selling, the ability to lead on a shift and assist in training team members, while ensuring quality throughout the production process.

Qualifications

• High school diploma or equivalent required.
• 2+ years of specialized experience preferred.
• Excellent verbal and written communication skills required.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Manages production flow to ensure all production orders are done right and on time.
• Takes customer orders, providing pricing information and recommending FedEx Office products and services.
• Takes lead responsibility for digital imaging and large job management, including finishing services.
• Coordinates pick-up and delivery of customer orders and assists in training store team members.

Skills

Communication

Customer service

Education

High School Diploma

Job description

FedEx Office in Miami is seeking a Lead Consultant to deliver expert customer service, manage production flow and coordinate shipping-related services. You will prepare complex orders, provide pricing information, and suggest FedEx Office products and services to customers.

The role requires strong consultative selling, the ability to lead on a shift and assist in training team members, while ensuring quality throughout the production process.