Auto Claims Service Lead - Inside Team

Wells Media Group; Northern (KY); Hybrid; USD 80,000 - 137,000; Full time

Job summary

Allstate is seeking a Claims Service Leader to manage and motivate 9–11 adjusters in the Inside Auto unit. You will guide performance, ensure fast, fair, and empathetic claims processing, and align team goals with business objectives.

You will coach staff, resolve escalated issues, analyze operational data, and foster an ethical, customer-centered environment while developing talent and driving improvements. Licensing readiness across multiple markets is noted.

Qualifications

• Leadership & Team Management: Proven ability to lead and develop a team, with performance coaching and workload oversight.
• Customer Service Excellence: Strong customer orientation with empathetic issue resolution and retention focus.
• Operational Performance: Experience implementing process improvements, KPI management, data-driven decisions.
• Communication & Conflict Resolution: Excellent verbal and written communication, handling sensitive conversations.
• Strategic & Cross-Functional Collaboration: Align team goals with broader business objectives, influence outcomes.
• Leadership & Team Development: Grow and empower talent, foster accountability and continuous development.

Responsibilities

• Lead and support the Inside Auto team, driving success while maintaining a positive, high-performing environment.
• Meet band level behaviors, production, quality and customer service goals.
• Resolve escalated customer communications, concerns, conflicts, or issues.
• Develop, maintain, and analyze operational and statistical data used by claims teams.
• Coach and mentor direct reports, supporting career growth and accountability.

Job description

Allstate is seeking a Claims Service Leader to manage and motivate 9–11 adjusters in the Inside Auto unit. You will guide performance, ensure fast, fair, and empathetic claims processing, and align team goals with business objectives.

You will coach staff, resolve escalated issues, analyze operational data, and foster an ethical, customer-centered environment while developing talent and driving improvements. Licensing readiness across multiple markets is noted.