Lead Specialty Coffee Store Manager

Nordstrom, Inc.; Charlotte (NC); On-site; USD 44,000 - 70,000; Full time

Benefits offered by this job

Medical/Vision/Dental

Retirement Plan

PTO

Life Insurance

Merchandise Discount

Job summary

Nordstrom, Inc. is seeking a Manager in Training to lead a retail unit, coaching and mentoring a team to deliver exceptional customer service while driving store performance. In this fast-paced role you will hire, train, and motivate staff, manage costs, and ensure compliance with company procedures.

The comprehensive training program offers a clear path for career growth within Nordstrom. The role emphasizes customer focus, beverage/food knowledge when applicable, and a commitment to delivering

Qualifications

• Customer service excellence and relationship-building across teams.
• Strong communication skills for coaching and customer interactions.
• Basic accounting knowledge for store financials and loss prevention.
• Food handler's card where required by local and state regulations.

Responsibilities

• Lead and mentor a crew to provide outstanding customer service.
• Support unit success by executing store strategy, maintaining productivity and controlling costs.
• Hire, train, and motivate team members to deliver consistent performance.

Skills

Customer service

Communication

Basic accounting

Food handler's card

Job description

Nordstrom, Inc. is seeking a Manager in Training to lead a retail unit, coaching and mentoring a team to deliver exceptional customer service while driving store performance. In this fast-paced role you will hire, train, and motivate staff, manage costs, and ensure compliance with company procedures.

The comprehensive training program offers a clear path for career growth within Nordstrom. The role emphasizes customer focus, beverage/food knowledge when applicable, and a commitment to delivering