Lead Spa Concierge & Supervisor — Luxury Experience

Makeready; Nashville (TN); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

PTO / PTO exchange

Medical/dental/vision insurance

Maternity/paternity leave

Pet insurance

401k with company match

Student loan repayment

Job summary

Makeready, a luxury hospitality group, is seeking a Spa Supervisor to lead daily spa operations with a hands-on, guest-focused approach. You will supervise the spa team, elevate guest experiences, and ensure bookings and services reflect Forbes luxury standards.

This role blends leadership with frontline guest interactions, dedicating about 70% to Spa Concierge duties such as answering calls, coordinating appointments, guiding guests through treatments, and supporting the front desk and

Qualifications

• Previous Spa experience in luxury settings.
• Strong leadership capabilities and guest-service focus.
• Familiarity with spa software and luxury operations.

Responsibilities

• Support the Spa Director with daily operations.
• Lead the Spa team and ensure exceptional guest experiences.
• Manage bookings, appointments, and guest requests.
• Assist with front desk operations and scheduling.

Skills

Spa experience

Leadership

Book4Time

Forbes standards

Inventory management

Scheduling

Guest service

Communication

Organization

Team collaboration

Hospitality passion

Tools

Book4Time

Job description

Makeready, a luxury hospitality group, is seeking a Spa Supervisor to lead daily spa operations with a hands-on, guest-focused approach. You will supervise the spa team, elevate guest experiences, and ensure bookings and services reflect Forbes luxury standards.

This role blends leadership with frontline guest interactions, dedicating about 70% to Spa Concierge duties such as answering calls, coordinating appointments, guiding guests through treatments, and supporting the front desk and