Luxury Spa Host: Guest Experience & Operations

SPENCER'S; West Hollywood (CA); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Complimentary spa treatment

Employee discounts on spa products

Parking reimbursement

Job summary

Spencer's is a luxury boutique spa seeking a Spa Host to connect spa operations with guest services and sales. The role blends hospitality, sales, and operations to deliver a five-star experience at our luxury spa.

You will greet guests, manage the calendar, ensure a pristine ambiance, and collaborate with therapists and front desk to uphold Spencer’s high standards while providing attentive, personalized service.

Qualifications

• Customer service-oriented with ability to anticipate guest needs.
• Professional appearance aligned with luxury spa branding.
• Experience managing appointment calendars and maximizing occupancy.

Responsibilities

• Greet and check in guests, ensuring a seamless arrival.
• Manage the appointment calendar to maximize daily bookings.
• Collaborate with therapists and front desk to ensure smooth service delivery.
• Maintain spa ambiance with lighting, music, temperature and aromatherapy.
• Provide elevated service including tea and towel rituals.

Skills

Guest service

Hospitality

Communication

Brand representation

Team collaboration

Calendar management

Professional appearance

Tools

iPad

Job description

Spencer's is a luxury boutique spa seeking a Spa Host to connect spa operations with guest services and sales. The role blends hospitality, sales, and operations to deliver a five-star experience at our luxury spa.

You will greet guests, manage the calendar, ensure a pristine ambiance, and collaborate with therapists and front desk to uphold Spencer’s high standards while providing attentive, personalized service.