Spa Supervisor

Makeready; Nashville (TN); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

PTO / PTO exchange

Medical/dental/vision insurance

Maternity/paternity leave

Pet insurance

401k with company match

Student loan repayment

Job summary

Makeready, a luxury hospitality group, is seeking a Spa Supervisor to lead daily spa operations with a hands-on, guest-focused approach. You will supervise the spa team, elevate guest experiences, and ensure bookings and services reflect Forbes luxury standards.

This role blends leadership with frontline guest interactions, dedicating about 70% to Spa Concierge duties such as answering calls, coordinating appointments, guiding guests through treatments, and supporting the front desk and

Qualifications

• Previous Spa experience in luxury settings.
• Strong leadership capabilities and guest-service focus.
• Familiarity with spa software and luxury operations.

Responsibilities

• Support the Spa Director with daily operations.
• Lead the Spa team and ensure exceptional guest experiences.
• Manage bookings, appointments, and guest requests.
• Assist with front desk operations and scheduling.

Skills

Spa experience

Leadership

Book4Time

Forbes standards

Inventory management

Scheduling

Guest service

Communication

Organization

Team collaboration

Hospitality passion

Tools

Book4Time

Job description

At The Joseph, we believe exceptional hospitality is found in the details—the thoughtful interactions, personalized experiences, and genuine care that leave a lasting impression. We are seeking an experienced and service-driven Spa Supervisor to join our Spa team and help deliver an elevated wellness experience reflective of our luxury standards.

Reporting directly to the Spa Director, the Spa Supervisor is a hands-on leadership position responsible for supporting the daily operation of the Spa while serving as a resource and role model for the Spa team. This position combines supervisory responsibilities with direct guest interaction, with approximately 70% of the role dedicated to Spa Concierge responsibilities.

What You’ll Do

• Support the Spa Director with the overall day-to-day operation of the Spa.
• Lead by example in delivering warm, personalized, and anticipatory luxury service.
• Manage spa bookings, appointments, modifications, and guest requests.
• Answer incoming calls and provide knowledgeable, professional assistance regarding spa services, treatments, amenities, and availability.
• Utilize the Book4Time spa reservation platform to effectively manage appointments and guest information.
• Welcome guests and provide an exceptional experience throughout their Spa journey.
• Monitor guest satisfaction and assist with service recovery, resolving concerns thoughtfully, professionally, and with appropriate urgency.
• Support the Spa Concierge/front desk operation, including check-in, check-out, appointment coordination, and daily administrative needs.
• Assist with team scheduling to ensure appropriate coverage based on business and operational needs.
• Support inventory management, product organization, and assist with scheduling.
• Promote Spa retail products and services through genuine product knowledge and personalized recommendations.
• Help maintain Spa presentation, cleanliness, organization, and readiness according to luxury and Forbes service standards.
• Provide coaching, guidance, and operational support to Spa team members.
• Communicate effectively with Spa leadership and other hotel departments to ensure a seamless guest experience.
• Assist with opening and closing procedures and other daily Spa operational responsibilities as needed.

What We’re Looking For

• Previous Spa experience, preferably within a luxury hotel, resort, or high-end spa environment.
• Previous supervisory or leadership experience.
• Experience with or strong working knowledge of Book4Time.
• Knowledge and understanding of Forbes Travel Guide service standards and luxury hospitality expectations.
• Experience with inventory management and retail operations.
• Previous experience creating or managing team schedules.
• Exceptional guest service and interpersonal skills.
• Strong verbal and written communication skills.
• Confidence handling guest concerns and service recovery situations.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• A collaborative leadership style and willingness to be hands-on in daily operations.
• A genuine passion for hospitality, wellness and creating memorable guest experiences.

The Opportunity

This role is ideal for someone who enjoys being both a leader and an active part of the guest experience. While the Spa Supervisor will support leadership, scheduling, inventory, retail, and operational responsibilities, approximately 70% of the position will involve Spa Concierge duties, including managing appointments, answering phones, communicating with guests, supporting service recovery, and assisting with the daily needs of the Spa front desk.

As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members.

• accommodating PTO/PTO exchange
• medical/dental/vision benefits
• maternity/paternity leave
• pet insurance
• company-matched dependent care & 401k
• student loan repayment program
• a wide range of additional ancillary benefits

The health, happiness and well-being of our team is our top priority.

We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.

Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.