Lead Spa Concierge: Luxury Guest & Events Leader

Omni Hotels & Resorts; Frisco (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

The Omni PGA Frisco Resort & Spa in Frisco, Texas is seeking a Lead Spa Concierge to elevate guest experiences through personalized spa services, group bookings, and decisive concierge leadership. You will supervise the spa concierge team, coordinate weddings and corporate events, manage reservations, and ensure flawless service while upholding luxurious standards and strict health and safety protocols.

This role requires outstanding communication, organization, and the ability to anticipate

Qualifications

• Experience in luxury spa, hospitality, or event coordination.
• Strong knowledge of spa treatments and terminology.
• Excellent interpersonal and professional demeanor.
• Proficiency with spa reservation systems.
• Ability to multitask in a fast-paced environment.
• Flexible schedule including weekends, evenings, and holidays.

Responsibilities

• Greet and assist guests with warmth and efficiency.
• Supervise spa concierge/front desk team and maintain service standards.
• Advise guests on spa treatments and resort amenities.
• Coordinate group reservations, weddings, and corporate events.
• Create detailed itineraries for group bookings and manage scheduling.
• Train concierge staff and ensure compliance with policies.

Skills

Spa & Wellness Knowledge

Guest Services Leadership

Communication Skills

Team Supervision

Reservation Systems

Multitasking

Flexibility (Evenings/Weekends)

Tools

Spa Management Software

Job description

The Omni PGA Frisco Resort & Spa in Frisco, Texas is seeking a Lead Spa Concierge to elevate guest experiences through personalized spa services, group bookings, and decisive concierge leadership. You will supervise the spa concierge team, coordinate weddings and corporate events, manage reservations, and ensure flawless service while upholding luxurious standards and strict health and safety protocols.

This role requires outstanding communication, organization, and the ability to anticipate