Lead Spa Clinic Manager: Elevate Member Experience

Massage Envy; Winston-Salem (NC); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

Vision and Dental

401(k) retirement plan

Paid Time Off

Referral bonus program

Pet insurance

Training and development

Employee Assistance Program

Product discounts 40%

Career advancement

Job summary

Massage Envy is seeking a proactive leader to inspire a team of caring professionals at our Winston-Salem location. You will drive memberships, guide retail efforts, and cultivate a high-performance culture that delivers exceptional guest experiences.

The role emphasizes coaching, relationship-building, and maintaining a compliant, safe environment while achieving business goals and staff development. Training and advancement opportunities are highlighted.

Qualifications

• Must have leadership and management experience in a service environment.
• Ability to coach and develop a team and drive sales.
• Strong relational skills to build connections with members, guests and staff.
• Ability to handle tough conversations professionally and fairly.

Responsibilities

• Manage all operations including driving memberships and promoting retail sales.
• Lead and coach team; monitor performance and provide ongoing training.
• Oversee deposits, inventory, and ensure compliance with laws and policies.
• Resolve customer challenges while maintaining a safe, therapeutic environment.
• Develop positive relationships with employees, members, and guests and align with the mission.

Skills

Leadership

Management

Sales

Coaching

Team motivation

Relationship building

Customer service

Tools

POS system

CRM

Job description

Massage Envy is seeking a proactive leader to inspire a team of caring professionals at our Winston-Salem location. You will drive memberships, guide retail efforts, and cultivate a high-performance culture that delivers exceptional guest experiences.

The role emphasizes coaching, relationship-building, and maintaining a compliant, safe environment while achieving business goals and staff development. Training and advancement opportunities are highlighted.