Lead Solutions Engineer: AI-First ITSM for SLED, Higher Ed, Manufacturing

Freshworks; Georgia; On-site; USD 136,000 - 168,000; Full time

Job summary

Freshworks is seeking a Lead Solution Engineer to join our North America GTM team, supporting SLED, Higher Education, and Manufacturing. You will partner with Account Executives to uncover customer needs and translate them into tailored Freshworks solutions.

You will lead technical discovery, develop vertical-specific demos, and deliver compelling demonstrations that connect Freshworks ITSM/ITAM/ITOM/ESM and AI capabilities to customer priorities.

Qualifications

• 6–8 years of Solution Engineering, Sales Engineering, Solutions Consulting, or similar pre-sales experience.
• Experience supporting or selling SaaS solutions into SLED, Higher Education, or Manufacturing.
• Strong understanding of how customer requirements, buying processes, and technology priorities differ across industry verticals.
• Experience with ITSM, ITAM, ITOM, ESM, or related enterprise technology platforms is preferred.
• Excellent presentation and storytelling skills with the ability to communicate complex concepts to diverse audiences.
• Demonstrated ability to manage multiple opportunities in a dynamic sales environment.
• Bachelor's degree preferred but not required.

Responsibilities

• Serve as a dedicated Solution Engineering partner to SLED, Higher Education, and Manufacturing sales teams, understanding industry needs and challenges.
• Collaborate with customers to identify and address critical business and technology priorities.
• Partner with Account Executives to conduct technical and business discovery and shape solution strategy for opportunities.
• Translate customer requirements into clearly defined business and technical solutions.
• Build and deliver compelling, customized demonstrations aligned to industry workflows and priorities.
• Articulate the value of Freshworks ITSM, ITAM, ITOM, ESM, and AI capabilities to technical and executive audiences.
• Develop repeatable vertical-specific demonstrations and best practices for GTM.
• Collaborate cross-functionally with Sales, Product, Marketing, and Customer Success to incorporate customer feedback.

Skills

Solution Engineering

SaaS sales support

ITSM

ITAM

ITOM

ESM

AI-enabled solutions

Education

Bachelor's degree

Job description

Freshworks is seeking a Lead Solution Engineer to join our North America GTM team, supporting SLED, Higher Education, and Manufacturing. You will partner with Account Executives to uncover customer needs and translate them into tailored Freshworks solutions.

You will lead technical discovery, develop vertical-specific demos, and deliver compelling demonstrations that connect Freshworks ITSM/ITAM/ITOM/ESM and AI capabilities to customer priorities.