Lead Solutions Engineer - AI-Driven ITSM for SLED & Higher Ed

Freshworks; Boston (KY); On-site; USD 136,000 - 168,000; Full time

Job summary

Freshworks in the United States is seeking a Lead Solution Engineer to join our North America GTM team, focused on SLED, Higher Education, and Manufacturing. You will partner with sales, craft tailored demonstrations, and translate customer needs into Freshworks solutions.

This role requires 6–8 years of pre‑sales experience, SaaS familiarity, and strong communication skills. A Bachelor’s degree is preferred. Base salary is competitive with potential bonuses.

Qualifications

• 6–8 years of Solution Engineering, Sales Engineering, or similar pre‑sales experience.
• Experience supporting SaaS solutions in SLED, Higher Education, or Manufacturing.
• Strong ability to translate customer needs into actionable solutions.

Responsibilities

• Serve as a dedicated Solution Engineering partner to SLED, Higher Education, and Manufacturing sales teams.
• Collaborate with customers to identify and address critical business and tech challenges.
• Partner with Account Executives to conduct technical discovery and shape solution strategy.
• Gather and translate customer requirements into defined business and technical solutions.
• Build and deliver tailored demonstrations aligned to industry workflows and priorities.
• Articulate value of ITSM, ITAM, ITOM, ESM, and AI capabilities to technical and executive audience.
• Develop repeatable vertical-specific demonstrations and best practices.
• Work cross-functionally with Sales, Product, Marketing, CS, and others to capture industry feedback.
• Stay current on industry trends and customer needs across verticals.

Skills

Solution Eng

Sales Eng

SaaS

Industry verticals

Presentation skills

Education

Bachelor's degree

Tools

ITSM

ITAM

ITOM

ESM

Job description

Freshworks in the United States is seeking a Lead Solution Engineer to join our North America GTM team, focused on SLED, Higher Education, and Manufacturing. You will partner with sales, craft tailored demonstrations, and translate customer needs into Freshworks solutions.

This role requires 6–8 years of pre‑sales experience, SaaS familiarity, and strong communication skills. A Bachelor’s degree is preferred. Base salary is competitive with potential bonuses.