Lead Solutions Consultant

Ladders; United States; Remote; USD 134,000 - 223,000; Full time

Benefits offered by this job

401(k) plan with company contributions

Flexible paid time off and holidays

Health benefits including medical, etc

Life and disability insurance

Job summary

Ladders is seeking a Lead Solutions Consultant to join our team in the information technology space. The role partners with sales, consulting, and technical stakeholders to shape client-facing solutions that combine AI, automation, and data science, translating complex capabilities into clear business value.

You will guide enterprise customers through solution design, architecture, and presales, support current and future-state multi-cloud deployments, and help ensure ethical AI usage across

Qualifications

• Bachelor’s degree in CS, mathematics, or engineering; Master’s preferred.
• 10+ years in enterprise architecture and contact center environments.
• 5+ years in software architecture for CCaaS systems.
• Experience implementing AI solutions for marketing technology.
• Hands-on with AI, automation, and ML frameworks.
• Clear communicator capable of engaging executives and translating tech to business value.
• Thought leadership via publications or talks.

Responsibilities

• Develop and present customized AI-powered solutions.
• Collaborate with sales and consulting teams to integrate AI into client infrastructures.
• Design and showcase advanced automation solutions for business functions.
• Provide guidance on data architecture and multi-cloud deployments.
• Create architectures for current and future environments.
• Lead presales activities including presentations and technical workshops.
• Collaborate across teams to ensure ethical AI use.

Skills

Enterprise architecture

Presales

AI & ML

Executive communication

Strategic thinking

Thought leadership

Education

Bachelor's degree in CS/Math/Engineering

Master's degree preferred

Tools

CCaaS platforms

AI platforms

Data science tooling

Job description

For our client, we are seeking a Lead Solutions Consultant to join the team of a leader in the Information Technology space.

This role will partner closely with sales, consulting, and technical stakeholders to shape client-facing solutions that combine AI, automation, and data science. You will translate complex technology capabilities into clear business value while guiding enterprise customers through solution design, architecture, and presales engagements. The position also calls for a strategic thinker who can support both current-state implementations and future-state environments across modern, multi-cloud ecosystems.

Location: Remote

Compensation: $134,000 – $223,000 annually

Responsibilities

• Develop and present customized solutions using the company's AI-powered platform
• Collaborate with sales and consulting teams to integrate AI and data science into client infrastructures
• Design and showcase advanced automation solutions for various business functions
• Provide strategic guidance on data architecture and multi-cloud deployments
• Create technical architectures for current and future environments
• Lead presales activities including presentations and technical workshops
• Collaborate with cross-functional teams to ensure ethical AI use in technology solutions

Qualifications

• Bachelor's degree in computer science, mathematics, or engineering; Master's degree preferred
• 10+ years of experience in enterprise architecture and contact center environments
• 5+ years of experience with software architecture in CCaaS systems
• Demonstrated experience implementing AI solutions for marketing technology
• Strong knowledge of AI, automation, and ML frameworks with hands-on integration experience
• Clear communicator capable of engaging with executives and translating complex functions to business value
• Thought leader with experience publishing, speaking, or blogging on industry topics

Benefits

• 401(k) plan with 100% vested company contributions
• Flexible paid time off and holidays
• Generous caregiver and parental leaves
• Life and disability insurance
• Health benefits including medical, dental, vision, and prescription drug coverage

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.