Lead Software Engineer, AI-Driven IT Support & Integrations

State Farm; Bloomington, Dunwoody, Richardson, Tempe (IL, GA, TX, AZ); Hybrid; USD 107,000 - 180,000; Full time

Benefits offered by this job

Annual raise and bonus

Healthcare and wellbeing programs

Tuition assistance

Job summary

State Farm is seeking a Lead Software Engineer to shape the future of enterprise IT support by delivering across a connected ecosystem of support platforms, including ServiceNow, Amazon Connect, chatbots, and mobile applications.

You will influence technical direction, partner with cross-functional teams, and raise engineering standards across a broad portfolio of solutions and integrations, combining software engineering, product delivery, and AI-enabled automation.

Qualifications

• Proficiency in one or more modern programming languages such as JavaScript, TypeScript, Java, or Python.
• Experience with ServiceNow, or strong web application development experience with the ability and willingness to learn the platform.
• Experience building and supporting APIs, integrations, and enterprise applications.
• Strong troubleshooting skills and experience resolving complex technical issues.
• Strong communication skills and the ability to collaborate effectively across technical and business teams.

Responsibilities

• Lead end-to-end delivery of enterprise support solutions from ideation through deployment, support, and enhancement.
• Drive technical design, code quality, and Agile/DevOps delivery practices across multiple platforms and teams.
• Partner with architects, UX designers, product stakeholders, platform owners, and external partners to deliver integrated, user-centered solutions.
• Influence engineering standards, technical direction, and delivery execution across cross-functional teams.
• Oversee solution reliability, quality, observability, and operational support.
• Mentor engineers and promote best practices in software development and collaboration.
• Advance innovation in chatbot experiences, AI/Generative AI, workflow automation, and support platform modernization.

Skills

JavaScript

TypeScript

Java

Python

ServiceNow

APIs

Web applications

Troubleshooting

Communication

React

Node.js

AWS

CI/CD

Observability

Tools

ServiceNow

React

Node.js

AWS

CI/CD

Observability tools

Job description

State Farm is seeking a Lead Software Engineer to shape the future of enterprise IT support by delivering across a connected ecosystem of support platforms, including ServiceNow, Amazon Connect, chatbots, and mobile applications.

You will influence technical direction, partner with cross-functional teams, and raise engineering standards across a broad portfolio of solutions and integrations, combining software engineering, product delivery, and AI-enabled automation.