Lead Shift Supervisor — Elevate Guest Experience

Jimmy's Famous American Tavern; Dana Point (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

Jimmy's Famous American Tavern in Dana Point, CA is seeking a Shift Supervisor / Server to lead front-of-house operations with enthusiasm. This dual role blends supervision with high-quality guest service in a fast-paced setting.

The ideal candidate has 2+ years of full-service restaurant experience, prior supervisory exposure, and a solid knowledge of American cuisine and craft beverages. RBS certification or ability to obtain it is preferred.

Qualifications

• 2+ years of full-service restaurant serving experience
• Prior supervisory or lead server experience strongly preferred
• Strong knowledge of food, craft beverages, and American cuisine
• RBS (Responsible Beverage Service) certification or ability to obtain one
• Excellent communication, leadership, and conflict-resolution skills
• Ability to work nights, weekends, and holidays in a high-volume environment

Responsibilities

• Supervise and support front-of-house staff during assigned shifts to ensure smooth, efficient service
• Provide exceptional table service, including taking orders, delivering food and beverages, and ensuring guest satisfaction
• Open and/or close the restaurant, including cash handling, end-of-shift reporting, and securing the premises
• Train, coach, and motivate servers and support staff to uphold service and hospitality standards
• Resolve guest complaints and concerns promptly and professionally
• Monitor dining room flow, coordinate with kitchen staff, and manage seating to optimize the guest experience
• Ensure compliance with food safety, alcohol service, and health code regulations

Skills

Communication

Leadership

Conflict-resolution

Teamwork

Job description

Jimmy's Famous American Tavern in Dana Point, CA is seeking a Shift Supervisor / Server to lead front-of-house operations with enthusiasm. This dual role blends supervision with high-quality guest service in a fast-paced setting.

The ideal candidate has 2+ years of full-service restaurant experience, prior supervisory exposure, and a solid knowledge of American cuisine and craft beverages. RBS certification or ability to obtain it is preferred.