Lead ServiceNow Developer

Gravity IT Resources; Seattle (WA); Remote; USD 125,000 - 150,000; Full time

Job summary

An innovative firm is seeking a Lead ServiceNow Developer to join their dynamic team. This fully remote position offers the opportunity to provide advanced technical support and development for ServiceNow applications, ensuring optimal performance and availability. You will be responsible for diagnosing complex issues, developing customized solutions, and collaborating with various teams to enhance the ServiceNow platform. If you are a detail-oriented developer with a passion for problem-solving and a strong understanding of ServiceNow's architecture, this role is perfect for you. Join a forward-thinking company that values expertise and innovation in the tech space.

Qualifications

• 2-3 years of experience as a Certified ServiceNow Application Developer.
• Strong development skills with JavaScript, JSON, and REGEX.

Responsibilities

• Diagnose and resolve complex technical issues related to ServiceNow.
• Develop and customize ServiceNow applications and workflows.

Skills

ServiceNow Development

JavaScript

Troubleshooting

Analytical Skills

Communication Skills

Problem-solving

Documentation Skills

Education

Certified ServiceNow Application Developer

Tools

ServiceNow

AWS

Azure

AngularJS

Job description

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Job Title: Lead ServiceNow Developer
Location: Remote
Job Type: Direct Hire

Role Overview
The Level 3 Support Service Technician will be responsible for providing advanced technical support and troubleshooting for complex issues within our client’s ServiceNow environment. This role requires a deep understanding of ServiceNow’s platform, architecture, and best practices. The technician will work closely with other teams to identify, diagnose, and resolve technical problems, ensuring the optimal performance and availability of customer ServiceNow instances.

Key Responsibilities

1. Advanced Troubleshooting: Diagnose and resolve complex technical issues related to ServiceNow’s platform, including incidents, problems, and changes.
2. ServiceNow Development: Develop and customize ServiceNow applications, workflows, and scripts to meet specific business requirements.
3. Platform Optimization: Identify opportunities to improve ServiceNow’s performance, efficiency, and scalability.
4. Application Development: Develop new capabilities or applications, following our internal Release Management process.
5. Incident Management: Take ownership of critical incidents, coordinating with relevant teams to resolve issues promptly and effectively.
6. Knowledge Documentation: Provide comprehensive knowledge content to document troubleshooting processes and best practices.
7. Training and Support: Provide technical guidance and support to Level 1 and Level 2 support technicians.
8. Stay Updated: Keep abreast of the latest ServiceNow features, updates, and best practices.

Qualifications

1. Minimum of 2-3 years of experience as a Certified ServiceNow Application Developer.
2. Proven experience development on the ServiceNow platform, including scripting (JavaScript, HTML, GlideScript, Scripted Rest), workflow design, and application development.
3. Backend development experience (JavaScript is a plus).
4. Strong development skills with proficiency in JavaScript, JSON, and REGEX.
5. Web app framework experience.
6. Strong understanding of ServiceNow’s architecture, components, and best practices.
7. High-Level problem-solving, analytical, troubleshooting, and debugging skills.
8. Ability to work independently and as part of a team.
9. Excellent documentation skills.
10. Effective communication with customers and internal teams.
11. Fully remote position requiring self-discipline and accountability to meet deadlines.

Preferred Qualifications

1. AngularJS, strongly preferred.
2. Accessibility implementation (ARIA, etc.).
3. CSS/SASS/SCSS skills.
4. Experience with ITIL frameworks and best practices.
5. Experience with other ITSM tools or platforms.
6. Knowledge of cloud computing platforms (e.g., AWS, Azure).
7. Experience with integration technologies (e.g., APIs, web services).

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