Lead ServiceNow Architect - Financial Services

EY; Huntsville (AL); On-site; USD 143,000 - 262,000; Full time

Benefits offered by this job

Hybrid work model

Total rewards package

Job summary

EY is seeking a highly skilled ServiceNow Architect to lead the design, architecture, and delivery of advanced ServiceNow solutions within Financial Services. This senior role provides hands-on technical leadership across workflows, integrations, data, security, and performance.

You will own solution‑level architectural decisions, guide delivery teams, and collaborate with stakeholders to translate business requirements into robust architectures. Travel to client sites is expected 40–60%.

Qualifications

• A bachelor's degree in Computer Science, Information Systems Management, Engineering or similar discipline.
• Typically, no less than 4-6 years of relevant IT experience including hands‑on ServiceNow development or architectural capacities.
• Certified Implementation Specialist - CSM.
• Extensive hands‑on experience architecting and delivering ServiceNow solutions.
• Proven success leading technically complex implementations.
• Ability to lead technical discussions confidently with customers and stakeholders.
• Prior consulting experience.
• Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• Experience leading teams and supervising others.
• A driver’s license valid in the U.S.
• Ability to travel 40-60% to meet client needs.

Responsibilities

• Lead technical implementation activities across delivery teams.
• Provide hands‑on leadership during critical design and build phases.
• Ensure architecture is translated accurately into configuration and code.
• Support teams in resolving complex build and deployment challenges.
• Partner with project leadership to ensure successful delivery outcomes.
• Identify and mitigate technical risks early in the delivery lifecycle.
• Drive resolution of complex technical issues that threaten timelines or quality.
• Balance speed of delivery with architectural integrity.
• Serve as a technical advisor during solution design workshops, customer technical discussions, architecture and design reviews.
• Communicate technical concepts clearly to both technical and non‑technical audiences.
• Collaborate closely with CMAs, solution architects from other workstreams, developers, and quality testers.

Skills

Executive communication

Problem solving

Team leadership

Stakeholder management

Consulting experience

Education

Bachelor's degree in Computer Science, Information Systems Management, Engineering or similar

Tools

ServiceNow

Job description

EY is seeking a highly skilled ServiceNow Architect to lead the design, architecture, and delivery of advanced ServiceNow solutions within Financial Services. This senior role provides hands-on technical leadership across workflows, integrations, data, security, and performance.

You will own solution‑level architectural decisions, guide delivery teams, and collaborate with stakeholders to translate business requirements into robust architectures. Travel to client sites is expected 40–60%.