Lead ServiceNow Administrator & Team Leader for ITSM & Automation

West Fraser; Cordova (TN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Benefits starting Day 1

Medical

Vision

401k with company matching

Employee Stock Purchase plan

Life Insurance

Disability Insurance

Paid vacations and holidays

Employee Assistance Program

Job summary

West Fraser in Cordova, TN is seeking a ServiceNow System Administrator & Team Supervisor to lead the IT ServiceNow platform and a growing technical team. You will drive administration, configuration, and optimization across ITSM, ITOM, CMDB, Discovery, Service Catalog, Workflow, and Automation modules.

You will provide day-to-day leadership, mentor team members, manage incidents and projects, and partner with Infrastructure, Security, Applications, and Business stakeholders to deliver reliable

Qualifications

• Certificate, Diploma, or Degree in Information Technology, MIS, or related field; or 5+ years of relevant experience.
• 3+ years of hands-on ServiceNow administration experience.
• 3+ years of team or supervisor experience.
• ServiceNow certifications (CSA, CISITSM, CIS Discovery, CIS-HAM, CAD, ITIL, etc.) are assets.

Responsibilities

• Lead the administration, configuration, and optimization of the ServiceNow platform, including ITSM, ITOM, CMDB, Discovery, Service Catalog, Workflow, and Automation modules.
• Oversee the design, implementation, and maintenance of ServiceNow solutions supporting enterprise IT processes.
• Ensure platform health through proactive monitoring, performance tuning, and lifecycle management.
• Maintain governance, development standards, and best practices.
• Provide day-to-day leadership, mentorship, and technical guidance to the ServiceNow team.
• Coordinate workload, prioritize requests, and ensure timely resolution of incidents, problems, and enhancements.
• Facilitate cross-training, documentation, and knowledge sharing within the team.
• Collaborate with Infrastructure, Security, Applications, and Business stakeholders to align ServiceNow capabilities.
• Lead or support ServiceNow projects, integrations, and automation initiatives.
• Drive continuous improvement of ITSM processes, reporting, dashboards, and KPIs.

Skills

Team leadership

Communication

Problem solving

Project coordination

Attention to detail

Education

Degree in Information Technology or MIS

Tools

ServiceNow

Job description

West Fraser in Cordova, TN is seeking a ServiceNow System Administrator & Team Supervisor to lead the IT ServiceNow platform and a growing technical team. You will drive administration, configuration, and optimization across ITSM, ITOM, CMDB, Discovery, Service Catalog, Workflow, and Automation modules.

You will provide day-to-day leadership, mentor team members, manage incidents and projects, and partner with Infrastructure, Security, Applications, and Business stakeholders to deliver reliable