Lead Service Technician - Food & Beverage

United Fast Food and Beverage LLC; Memphis (TN); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Lead Service Technician to join their expanding team. This role involves advanced troubleshooting and maintenance of food and beverage equipment, ensuring high-quality service and customer satisfaction. As a leader, you will provide training and support to new technicians while promoting safety and compliance standards. With a focus on professional growth, this position offers a dynamic work environment where your expertise will directly impact service quality. If you are passionate about the food and beverage industry and have strong leadership skills, this opportunity is perfect for you.

Benefits

401(k) Plan

Medical, Dental, Vision coverage

Company paid life insurance

Paid Vacation

Paid Holidays

Tuition Reimbursement

Employee Assistance Program (EAP)

Qualifications

• 3+ years of experience in refrigeration and field service work.
• Ability to perform physically demanding tasks, including lifting and climbing.

Responsibilities

• Diagnose and repair food and beverage equipment like ice makers and coffee brewers.
• Provide on-the-job training for new technicians and lead training workshops.

Skills

Troubleshooting Skills

Leadership Abilities

Customer Satisfaction

Refrigeration Knowledge

Training and Mentoring

Education

EPA Certification

Valid Driver's License

Job description

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Job Overview
We are excited to announce that United Fast Food & Beverage, a CES Nationwide company, has undergone significant expansion and has opened new opportunities for growth and advancement within the company. The Lead Service Technician is responsible for advanced troubleshooting, repair, and maintenance of various food and beverage equipment. This role ensures high-quality service, provides technical support, and trains new technicians while upholding safety and compliance standards.

Responsibilities

• Diagnose and repair a wide range of equipment, including ice makers, coffee brewers, ovens, and beverage dispensers
• Ensure timely service and maintain a high first-time fix rate
• Minimize repeat service calls and ensure customer satisfaction
• Provide on-the-job training for new technicians and lead two training workshops annually
• Maintain accurate service records and report equipment status to management
• Promote safety, compliance, and best practices in all service activities
• Stay updated on industry advancements and lead by example
• Work flexible hours, including weekends, holidays, and on-call as needed
• Valid driver's license with a clean driving record
• EPA Certification, with ability to gain in-house refrigeration certification
• At least 3 years of experience in refrigeration and field service work
• Strong troubleshooting skills and leadership abilities
• Experience in training and mentoring technicians
• Ability to perform physically demanding tasks, including lifting, climbing ladders, and working in various conditions

Benefits Include:

• 401(k) Plan
• Medical, Dental, Vision coverage
• Company paid life insurance
• Paid Vacation & Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program (EAP)

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Facilities Services
• Industries: Food & Beverage, Facilities Services