Lead Service Technician

Daisy co; Ocala (FL); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Lead Service Technician to enhance client experiences through technology solutions. In this role, you will troubleshoot and solve audio, visual, controls, and security equipment issues in both residential and commercial settings. You will represent the company while building trusted relationships with clients and industry professionals. This position offers a flexible work schedule and opportunities for advancement, making it perfect for those who thrive in dynamic environments. Join a team that values innovation and service, and help bring joy into the lives of clients through smart technology solutions.

Benefits

401(k)

Company car

Medical, Vision, and Dental Insurance

Paid Holidays

Training & Development

Manufacturer Purchase Programs

Laptop & Peripherals

Opportunity for advancement

Profit sharing

Competitive salary

Qualifications

• 3-5 years of experience in AV/Networking/Technology Integration.
• Must possess a valid Florida driver’s license and reliable vehicle.

Responsibilities

• Troubleshoot audio, visual, controls, and security equipment.
• Manage support aspects including end-user training and troubleshooting.
• Collaborate on problem-solving and communicate project progress.

Skills

AV/Networking /Technology Integration Experience

Management and Leadership Skills

Ability to Learn New Technologies

Physical Ability to Lift 50 Pounds

Education

High school diploma or equivalent

Tools

Control4 Certification

Hand and Power Tools

Job description

Benefits:

• 401(k)
• Company car
• Competitive salary
• Opportunity for advancement
• Profit sharing
• Training & development

Benefits/Perks

• Competitive compensation based on experience and skillset
• Medical, Vision, and Dental Insurance
• 401K
• Paid Holidays
• Manufacturer Purchase Programs
• Laptop & Peripherals

Qualifications

• High school diploma or equivalent
• 3-5 years of AV/Networking /Technology Integration Experience
• Control4 Certification
• Motivated to learn new technologies and processes
• Exhibits strong management and leadership skills; capable of leading and motivating others
• Can pass a drug screen and background check
• Possess a valid Florida driver’s license and access to a reliable, insured motor vehicle
• Able to independently lift items up to 50 pounds
• Capable of sitting, standing, and kneeling for extended periods of time

Schedule/Expected Work Hours:

• We offer a flexible alternative workweek schedule of four 10-hour days
• May be required to work overtime
• Monday-Friday

Job Summary

We seek a Lead Service Technician to solve and troubleshoot audio, visual, controls, and security equipment in residential and commercial locations. Our Lead Technicians regularly interact with clients while representing the Daisy brand and develop trusted relationships, helping to enhance their lives through technology.

Responsibilities

• Read and interpret blueprints, diagrams, floor plans, specifications, and operational/product manuals.
• Manage all aspects of support including end-user training, troubleshooting, and follow through on escalation of issues.
• Collaborate on problem-solving in both installation standards and provide challenges and successes during weekly team meetings.
• Travel to various job sites; use hand and power tools safely; maintain company-issued tools, equipment, and vehicle.
• In addition to clients, interact with builders and other industry professionals.
• Communicate every day with the project manager about the progress of the project.

Company Overview

Daisy is a national smart space installation and services company that simplifies smart home and office technology to make it work optimally, solving one of the biggest in-home problems today and bringing more joy into the lives of our clients.

Company Purpose/Mission

• Our Mission - To enhance the human experience through smart spaces.
• Our Vision - To be the most beloved brand in technology services.

Company Values

• Delight - We seek to go beyond satisfaction, consistently bringing magical experiences and fulfillment to those we serve.
• Accountability - We are responsible, transparent, and committed to delivering on our promises.
• Innovation - We consistently offer creative solutions to meet & exceed the evolving needs of our clients, franchisees, and each other.
• Service - We have an unwavering commitment to serve our clients, franchisees, and each other to build enduring partnerships.
• You - We put relationships first. Whether you are a client, franchisee, trade partner, or our newest team member, we value you, your unique background, experience, and perspective.

Additional Information:

We are a smoke, alcohol, and drug-free environment. This includes our buildings, vehicles, and job sites and/or when wearing our apparel.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.