Lead Service Technician

Daisy - Ocala; Ocala (FL); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Lead Service Technician who will play a crucial role in enhancing clients' lives through technology. This position involves solving and troubleshooting audio, visual, and security equipment in both residential and commercial settings. The ideal candidate will manage support, interact with clients, and collaborate with industry professionals while representing the brand positively. With a flexible workweek and opportunities for advancement, this role offers a chance to grow in a dynamic environment that values innovation and service.

Benefits

401(k)

Company Car

Medical, Vision, and Dental Insurance

Paid Holidays

Training & Development

Manufacturer Purchase Programs

Laptop & Peripherals

Opportunity for Advancement

Profit Sharing

Competitive Salary

Qualifications

• 3-5 years of experience in AV/Networking/Technology Integration.
• Motivated to learn new technologies and processes.

Responsibilities

• Solve and troubleshoot audio, visual, controls, and security equipment.
• Manage all aspects of support including end-user training and troubleshooting.

Skills

AV/Networking/Technology Integration

Management Skills

Leadership Skills

Problem Solving

Technical Troubleshooting

Education

High School Diploma or Equivalent

Tools

Control4 Certification

Hand and Power Tools

Job description

Benefits:

• 401(k)
• Company car
• Competitive salary
• Opportunity for advancement
• Profit sharing
• Training & development

Benefits/Perks

• Competitive compensation based on experience and skillset
• Medical, Vision, and Dental Insurance
• 401K
• Paid Holidays
• Manufacturer Purchase Programs
• Laptop & Peripherals

Qualifications

• High school diploma or equivalent
• 3-5 years of AV/Networking /Technology Integration Experience
• Control4 Certification
• Motivated to learn new technologies and processes
• Exhibits strong management and leadership skills; capable of leading and motivating others
• Can pass a drug screen and background check
• Possess a valid Florida driver’s license and access to a reliable, insured motor vehicle
• Able to independently lift items up to 50 pounds
• Capable of sitting, standing, and kneeling for extended periods of time

Schedule/Expected Work Hours:

• We offer a flexible alternative workweek schedule of four 10-hour days
• May be required to work overtime
• Monday-Friday

Job Summary

We seek a Lead Service Technician to solve and troubleshoot audio, visual, controls, and security equipment in residential and commercial locations. Our Lead Technicians regularly interact with clients while representing the Daisy brand and develop trusted relationships, helping to enhance their lives through technology.

Responsibilities

• Read and interpret blueprints, diagrams, floor plans, specifications, and operational/product manuals.
• Manage all aspects of support including end-user training, troubleshooting, and follow through on escalation of issues.
• Collaborate on problem-solving in both installation standards and provide challenges and successes during weekly team meetings
• Travel to various job sites; use hand and power tools safely; maintain company-issued tools, equipment, and vehicle
• Interact with builders and other industry professionals in addition to clients.
• Communicate daily with the project manager about the progress of the project.

Company Overview

Daisy is a national smart space installation and services company that simplifies smart home and office technology to make it work optimally, solving one of the biggest in-home problems today and bringing more joy into the lives of our clients.

Company Purpose/Mission

• Our Mission - To enhance the human experience through smart spaces.
• Our Vision - To be the most beloved brand in technology services

Company Values

• Delight - We seek to go beyond satisfaction, consistently bringing magical experiences and fulfillment to those we serve.
• Accountability - We are responsible, transparent, and committed to delivering on our promises.
• Innovation - We offer creative solutions to meet & exceed the evolving needs of our clients, franchisees, and each other.
• Service - We are committed to serving our clients, franchisees, and each other to build enduring partnerships.
• You - We value relationships, your background, experience, and perspective regardless of your role.

Additional Information:

We are a smoke, alcohol, and drug-free environment, including our buildings, vehicles, and job sites, and when wearing our apparel.

We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.