Lead Service Operations & Technical Supervisor

Snap-on; San Jose (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Paid time off

Training & growth

Medical insurance

401(k)

Stock purchase plan

Job summary

Mountz Inc. in San Jose, CA, is seeking a Service Operations & Technical Supervisor to lead the day-to-day San Jose Service team, providing technical leadership and support across the broader Service organization.

This leadership role is ideal for an experienced service or technical professional who enjoys leading people, solving complex technical problems, improving processes, and developing team capabilities.

Qualifications

• Experience leading or supervising a technical, calibration, repair, or field service operation.
• Strong problem-solving and troubleshooting skills.
• Experience with calibration, torque measurement, repair, or related processes preferred.
• Demonstrated ability to coach, develop, and motivate employees.
• Strong organizational, communication, and prioritization skills.

Responsibilities

• Lead, coach, develop, and retain the San Jose Service team.
• Manage calibration, repair, and field service operations, including workload and scheduling.
• Monitor service performance, turnaround times, backlog, quality, and commitments.
• Provide technical guidance and escalation for calibration, repair, torque, and field-service issues.
• Develop and standardize technical methods, procedures, and work instructions.
• Provide technical training, mentoring, and cross-training.
• Support quality, audits, corrective actions, and accreditation activities including ISO standards.
• Investigate technical issues, out-of-tolerance conditions, quality concerns, repeat failures, and warranty issues.
• Partner with cross-functional teams to improve serviceability and performance.
• Lead continuous-improvement initiatives to reduce turnaround time and backlog.
• Help establish consistent technical practices across locations.

Skills

Leadership

Technical troubleshooting

Calibration/torque

Quality systems

Communication

Job description

Mountz Inc. in San Jose, CA, is seeking a Service Operations & Technical Supervisor to lead the day-to-day San Jose Service team, providing technical leadership and support across the broader Service organization.

This leadership role is ideal for an experienced service or technical professional who enjoys leading people, solving complex technical problems, improving processes, and developing team capabilities.