Hands-On Service Ops & Technical Lead – Calibrations

Snap-On Tools; San Jose (CA); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Competitive compensation package

Paid time off & holidays

Medical, dental, and life insurance (0

Flexible Spending Account

401(k) plan

Employee stock purchase plan

Job summary

Mountz Inc. is seeking a Service Operations & Technical Supervisor to lead the San Jose service team in calibration, repair, and field service operations. You will guide technical leaders, drive process improvements, and ensure high-quality outcomes across the service organization.

You will oversee technicians and coordinate with cross-functional teams while promoting safety, accuracy, and customer satisfaction in a fast-paced environment at our San Jose, CA facility.

Qualifications

• Experience leading or supervising a technical, calibration, repair, field service, or similar operation.
• Strong technical problem-solving and troubleshooting skills.
• Experience with calibration, torque measurement, repair, or related technical processes preferred.
• Demonstrated ability to coach, develop, and motivate employees.
• Strong organizational, communication, and prioritization skills.
• Ability to manage day-to-day operational demands while also driving longer-term technical improvements.
• Experience with quality systems, ISO standards (9001 or 17025), or accredited laboratory/service environments preferred.

Responsibilities

• Lead, coach, develop, and retain the San Jose Service team.
• Manage daily calibration, repair, and field service operations, including workload, scheduling, priorities, and resources.
• Monitor service performance, turnaround times, backlog, quality, and customer commitments.
• Provide technical guidance and escalation support for complex calibration, repair, torque, and field-service issues.
• Develop and standardize technical methods, procedures, work instructions, and best practices.
• Provide technical training, mentoring, cross-training, and competency development.
• Support quality, compliance, audits, corrective actions, and accreditation activities, including ISO/IEC 17025, ISO 9001, and ISO 6789, as applicable.
• Investigate technical issues, out-of-tolerance conditions, quality concerns, repeat failures, and warranty issues.
• Partner with cross-functional teams to improve serviceability, technical readiness, and operational performance.
• Lead continuous-improvement initiatives focused on reducing turnaround time, backlog, rework, repeat failures, and operational waste.
• Help establish consistent technical practices and capabilities across Service locations.

Skills

Technical leadership

Troubleshooting

Calibration

Repair

Coaching/mentoring

Organizational skills

Quality systems (ISO 9001/17025)

Safety focus

Job description

Mountz Inc. is seeking a Service Operations & Technical Supervisor to lead the San Jose service team in calibration, repair, and field service operations. You will guide technical leaders, drive process improvements, and ensure high-quality outcomes across the service organization.

You will oversee technicians and coordinate with cross-functional teams while promoting safety, accuracy, and customer satisfaction in a fast-paced environment at our San Jose, CA facility.