Service Operations Leader – Field & Customer Excellence

MSHS Pacific Power Group; San Leandro (CA); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

HSA

401(k)

PTO

Holidays

Parental leave

Tuition reimbursement

Life insurance

Job summary

MSHS Pacific Power Group in San Leandro, CA is seeking an experienced Service Manager to lead our service operations, customer support programs, and field service activities. You will ensure operations are organized, responsive, efficient, and aligned with customer expectations and long-term business objectives.

The successful candidate will oversee the full service lifecycle—from intake and scheduling to field execution, issue resolution, and continuous improvement—acting as the key link

Qualifications

• 5+ years of Service Management or Field Service Leadership experience.
• Proven experience leading service operations and field service teams in a technical or industrial environment.
• Direct Technician & Field Operations Management experience, including scheduling, resource allocation, and performance.
• Experience coordinating cross-functional teams to resolve customer and operational issues.

Responsibilities

• Lead and coordinate service activities to ensure work is scheduled, executed, documented, and completed efficiently and accurately.
• Maintain and oversee service documentation, including work orders, service reports, maintenance records, compliance files, and customer documentation.
• Ensure service information and records are accurately maintained within service management systems, CRM platforms, and internal databases.
• Track service schedules, contract obligations, reporting deadlines, and cross-functional commitments.
• Prepare and distribute service updates, performance summaries, meeting notes, and customer communications.
• Maintain calendars, workflows, schedules, and documentation across multiple service activities.

Skills

Service Management

Field Service Leadership

Team Leadership

Customer Escalations

Education

Bachelor’s degree preferred

Tools

CRM systems

Service management platforms

Analytics dashboards

Job description

MSHS Pacific Power Group in San Leandro, CA is seeking an experienced Service Manager to lead our service operations, customer support programs, and field service activities. You will ensure operations are organized, responsive, efficient, and aligned with customer expectations and long-term business objectives.

The successful candidate will oversee the full service lifecycle—from intake and scheduling to field execution, issue resolution, and continuous improvement—acting as the key link