Service Operations & Technical Supervisor

Snap-on; San Jose (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Paid time off

Training & growth

Medical insurance

401(k)

Stock purchase plan

Job summary

Mountz Inc. in San Jose, CA, is seeking a Service Operations & Technical Supervisor to lead the day-to-day San Jose Service team, providing technical leadership and support across the broader Service organization.

This leadership role is ideal for an experienced service or technical professional who enjoys leading people, solving complex technical problems, improving processes, and developing team capabilities.

Qualifications

• Experience leading or supervising a technical, calibration, repair, or field service operation.
• Strong problem-solving and troubleshooting skills.
• Experience with calibration, torque measurement, repair, or related processes preferred.
• Demonstrated ability to coach, develop, and motivate employees.
• Strong organizational, communication, and prioritization skills.

Responsibilities

• Lead, coach, develop, and retain the San Jose Service team.
• Manage calibration, repair, and field service operations, including workload and scheduling.
• Monitor service performance, turnaround times, backlog, quality, and commitments.
• Provide technical guidance and escalation for calibration, repair, torque, and field-service issues.
• Develop and standardize technical methods, procedures, and work instructions.
• Provide technical training, mentoring, and cross-training.
• Support quality, audits, corrective actions, and accreditation activities including ISO standards.
• Investigate technical issues, out-of-tolerance conditions, quality concerns, repeat failures, and warranty issues.
• Partner with cross-functional teams to improve serviceability and performance.
• Lead continuous-improvement initiatives to reduce turnaround time and backlog.
• Help establish consistent technical practices across locations.

Skills

Leadership

Technical troubleshooting

Calibration/torque

Quality systems

Communication

Job description

See What We’re All About

Since 1965, Mountz Inc. has proven its in-depth knowledge of torque solutions by consistently developing, producing, and servicing cutting‑edge manufacturing tools. We are known to the manufacturing industry as the nation's premier torque tool specialists. As a company built in the heart of Silicon Valley, we combine a 60‑year history of bold thinking and a 100% focus on torque solutions that deliver confidence at every turn.

We care about our customers. Our whole-hearted commitment to service and unmatched expertise in torque benefit our customers and the world. We are fulfilling a monumental purpose—forging a safer world through accuracy and precision. Our tools currently reside on the assembly lines of the world's largest manufacturing companies, and we are working towards more!

Our recent acquisition by Snap‑on, Inc, a leading global innovator, manufacturer, and marketer of tools, equipment, diagnostics, repair information and systems solutions provides us with even greater opportunities to realize our vision.

The Job at a Glance

We are seeking a Service Operations & Technical Supervisor to lead the day-to-day operations of our San Jose Service team while providing technical leadership and support across the broader Service organization. This leadership role is ideal for an experienced service or technical professional who enjoys leading people, solving complex technical problems, improving processes, and developing team capabilities. The position will oversee San Jose technicians and the Service Coordinator while serving as a key technical resource for calibration, repair, field service, measurement processes, and technical quality. This position is based in our San Jose, CA facility. Come join a company dedicated to making the world a safer place. We have 60 years of knowledge and a retooled vision that challenges us to put our products on every assembly line of the world’s most well‑known manufacturing companies. This is an excellent opportunity to make a direct impact on both local Service operations and the technical capabilities of the broader organization, while developing people, improving processes, and supporting continued growth. If you are a hands‑on technical leader who enjoys developing teams and improving the way work gets done, we would like to hear from you.

Responsibilities

We are seeking a Service Operations & Technical Supervisor to lead the day-to-day operations of our San Jose Service team while providing technical leadership and support across the broader Service organization. This leadership role is ideal for an experienced service or technical professional who enjoys leading people, solving complex technical problems, improving processes, and developing team capabilities. The position will oversee San Jose technicians and the Service Coordinator while serving as a key technical resource for calibration, repair, field service, measurement processes, and technical quality. This position is based in our San Jose, CA facility. Come join a company dedicated to making the world a safer place. We have 60 years of knowledge and a retooled vision that challenges us to put our products on every assembly line of the world’s most well‑known manufacturing companies. This is an excellent opportunity to make a direct impact on both local Service operations and the technical capabilities of the broader organization, while developing people, improving processes, and supporting continued growth. If you are a hands‑on technical leader who enjoys developing teams and improving the way work gets done, we would like to hear from you.

Responsibilities / Essential Functions

• Lead, coach, develop, and retain the San Jose Service team.
• Manage daily calibration, repair, and field service operations, including workload, scheduling, priorities, and resources.
• Monitor service performance, turnaround times, backlog, quality, and customer commitments.
• Provide technical guidance and escalation support for complex calibration, repair, torque, and field-service issues.
• Develop and standardize technical methods, procedures, work instructions, and best practices.
• Provide technical training, mentoring, cross-training, and competency development.
• Support quality, compliance, audits, corrective actions, and accreditation activities, including ISO/IEC 17025, ISO 9001, and ISO 6789, as applicable.
• Investigate technical issues, out‑of‑tolerance conditions, quality concerns, repeat failures, and warranty issues.
• Partner with cross-functional teams to improve serviceability, technical readiness, and operational performance.
• Lead continuous‑improvement initiatives focused on reducing turnaround time, backlog, rework, repeat failures, and operational waste.
• Help establish consistent technical practices and capabilities across Service locations.

Qualifications

• Experience leading or supervising a technical, calibration, repair, field service, or similar operation.
• Strong technical problem-solving and troubleshooting skills.
• Experience with calibration, torque measurement, repair, or related technical processes preferred.
• Demonstrated ability to coach, develop, and motivate employees.
• Strong organizational, communication, and prioritization skills.
• Ability to manage day‑to‑day operational demands while also driving longer‑term technical improvements.
• Experience with quality systems, ISO standards ( 9001 or 17025), or accredited laboratory/service environments preferred.
• A hands‑on, collaborative approach with a commitment to safety, quality, customer satisfaction, and continuous improvement.
• Able to lift and/or move objects up to 50 pounds
• Military PMEL/TMDE experience, a plus

Benefits

• Competitive compensation package including paid time off and paid holidays
• Training and career growth opportunities
• Excellent benefits program, including medical, dental, and life insurance (company pays 100% of employee premium)
• Flexible Spending Account, Employee Assistance Program
• Experienced managers committed to your ongoing development and success
• Eligibility to participate in 401(k) plan
• Snap‑on Employee Stock Purchase Plan