Lead Service Engineer, Battery Energy Storage Systems

Redwood Materials Inc.; San Francisco (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

Redwood Materials Inc. is seeking a Service Engineer to join an early engineering team working on our Battery Energy Storage System product line. You will resolve complex issues across deployed BESS, support an O&M organization, and own deep diagnostics and system‑level failure analysis.

You will translate field learnings into engineering improvements, mentor technicians, and help shape the electrical engineering function within a growing department.

Qualifications

• Bachelor’s degree in ElectricalEngineering or MechanicalEngineering.
• 3+ years of experience supporting complex electromechanical or power electronics systems (BESS, renewable energy, industrial systems).
• Deep understanding of BESS system architecture including batteries, PCS/inverters, EMS, thermal management, and protection systems.

Responsibilities

• Act as the primary technical escalation point for the O&M organization for issues beyond standard operating procedures.
• Define clear handoff criteria, escalation thresholds, and response expectations between O&M and Service Engineering.
• Lead, mentor, and scale a team of Service Engineers providing tier-2 and tier-3 technical support.
• Own investigation and resolution of complex electrical, controls, software, thermal, and system‑integration issues.
• Translate field and O&M feedback into actionable requirements for Product, Systems, and R&D Engineering teams.
• Drive improvements in system serviceability, reliability, and maintainability through design and process changes.
• Own advanced service documentation including troubleshooting guides, decision trees, and service bulletins.
• Develop technical training materials and support O&M team upskilling on new systems, upgrades, and known issues.

Skills

Electrical Engineering

Mechanical Engineering

BESS knowledge

Power electronics

Leadership

Education

Bachelor’s degree in ElectricalEngineering

Bachelor’s degree in MechanicalEngineering

Job description

Redwood Materials Inc. is seeking a Service Engineer to join an early engineering team working on our Battery Energy Storage System product line. You will resolve complex issues across deployed BESS, support an O&M organization, and own deep diagnostics and system‑level failure analysis.

You will translate field learnings into engineering improvements, mentor technicians, and help shape the electrical engineering function within a growing department.