Lead Service Captain - Elevate Guest Experience

Simplevenue; Chicago (IL); On-site; USD 41,000 - 68,000; Full time

Job summary

Sushi by Bou in Chicago is seeking a Service Captain to lead the execution of service, uphold standards, and support the team across each seating. This role requires confident leadership, strong guest awareness, and consistent judgment to ensure a superior guest experience.

The team maintains an energetic atmosphere with a focus on hospitality, pace, and impeccable service. Evening, weekend and holiday availability is expected in this high-end setting.

Qualifications

• Minimum 5 years of experience in fine dining or upscale restaurants with leadership or coordination responsibilities.
• Strong knowledge of service standards, pacing and sequence.
• Ability to guide others clearly and constructively.
• Decisive, observant and comfortable engaging with guests.
• Excellent organization and attention to detail.
• Ability to anticipate service needs and remain composed during shifts.
• Hands-on, team-focused leadership style.
• Availability to work evenings, weekends and holidays.

Responsibilities

• Model company service standards and reinforce consistency throughout each seating.
• Maintain an active presence and respond thoughtfully to guest needs or concerns.
• Monitor the pace and sequence of service and make adjustments when needed.
• Keep chefs and front-of-house team aligned on timing, allergies and special requests.
• Provide real-time guidance and support during service.
• Contribute to preparation, training and team feedback.
• Ensure guest-facing areas and service stations remain ready and organized.

Skills

Leadership

Guest service

Staff coordination

Attention to detail

Decision making

Communication

Problem solving

Job description

Sushi by Bou in Chicago is seeking a Service Captain to lead the execution of service, uphold standards, and support the team across each seating. This role requires confident leadership, strong guest awareness, and consistent judgment to ensure a superior guest experience.

The team maintains an energetic atmosphere with a focus on hospitality, pace, and impeccable service. Evening, weekend and holiday availability is expected in this high-end setting.