Service Captain

Simplevenue; Chicago (IL); On-site; USD 41,000 - 68,000; Full time

Job summary

Sushi by Bou in Chicago is seeking a Service Captain to lead the execution of service, uphold standards, and support the team across each seating. This role requires confident leadership, strong guest awareness, and consistent judgment to ensure a superior guest experience.

The team maintains an energetic atmosphere with a focus on hospitality, pace, and impeccable service. Evening, weekend and holiday availability is expected in this high-end setting.

Qualifications

• Minimum 5 years of experience in fine dining or upscale restaurants with leadership or coordination responsibilities.
• Strong knowledge of service standards, pacing and sequence.
• Ability to guide others clearly and constructively.
• Decisive, observant and comfortable engaging with guests.
• Excellent organization and attention to detail.
• Ability to anticipate service needs and remain composed during shifts.
• Hands-on, team-focused leadership style.
• Availability to work evenings, weekends and holidays.

Responsibilities

• Model company service standards and reinforce consistency throughout each seating.
• Maintain an active presence and respond thoughtfully to guest needs or concerns.
• Monitor the pace and sequence of service and make adjustments when needed.
• Keep chefs and front-of-house team aligned on timing, allergies and special requests.
• Provide real-time guidance and support during service.
• Contribute to preparation, training and team feedback.
• Ensure guest-facing areas and service stations remain ready and organized.

Skills

Leadership

Guest service

Staff coordination

Attention to detail

Decision making

Communication

Problem solving

Job description

Sushi by Bou is a modern omakase concept defined by intimate settings, thoughtful design and an energetic atmosphere. As we expand, we are looking for talented hospitality professionals to join our team and grow with us.

Position Overview

The Service Captain leads the execution of service, maintaining standards, supporting the team and helping shape the guest experience throughout each seating. The ideal candidate leads with confidence, remains highly aware of the room and brings consistency and sound judgment to every shift.

Pay

Weekly guarantee based on experience, inclusive of hourly wages and tips.

Responsibilities

• Model company service standards and reinforce consistency throughout each seating.
• Maintain an active presence and respond thoughtfully to guest needs or concerns.
• Monitor the pace and sequence of service and make adjustments when needed.
• Keep chefs and frontofhouse team members aligned on timing, allergies and special requests.
• Provide realtime guidance and support during service.
• Contribute to preparation, training and team feedback.
• Ensure guestfacing areas and service stations remain ready and organized.

Qualifications

• Minimum 5 years of experience in a finedining or upscale restaurant, including experience leading or coordinating service.
• Strong knowledge of service standards, pacing and sequence.
• Ability to guide others clearly and constructively.
• Decisive, observant and comfortable engaging with guests.
• Excellent organization and attention to detail.
• Ability to anticipate service needs and remain composed throughout the shift.
• Handson and teamfocused leadership style.
• Availability to work evenings, weekends and holidays as needed.