Guest Experience Lead — Fine Dining Service Captain

Simplevenue; Fort Lauderdale (FL); On-site; USD 32,000 - 59,000; Full time

Job summary

Sushi by Bou in Fort Lauderdale is seeking a Service Captain to lead the execution of service, uphold standards, and support the team in shaping the guest experience across each seating. The ideal candidate brings confidence, situational awareness, and sound judgment to every shift.

As part of an omakase concept defined by intimate settings and energetic atmosphere, you will guide the team with a hands-on leadership style and ensure readiness of service stations, timing and guest comfort.

Qualifications

• Minimum 5 years of experience in fine dining or upscale restaurant with leadership experience.
• Strong knowledge of service standards, pacing and sequence.
• Ability to guide others clearly and constructively.
• Decisive, observant and comfortable engaging with guests.
• Excellent organization and attention to detail.
• Ability to anticipate service needs and remain composed during shift.
• Hands-on and team-focused leadership style.
• Availability to work evenings, weekends and holidays as needed.

Responsibilities

• Model company service standards and reinforce consistency during each seating.
• Maintain an active presence and respond thoughtfully to guest needs or concerns.
• Monitor the pace and sequence of service and make adjustments when needed.
• Keep chefs and front-of-house team members aligned on timing, allergies and special requests.
• Provide real-time guidance and support during service.
• Contribute to preparation, training and team feedback.
• Ensure guest-facing areas and service stations remain ready and organized.

Skills

Leadership

Guest service

Attention to detail

Pacing

Organization

Decision making

Team leadership

Evenings/weekends

Job description

Sushi by Bou in Fort Lauderdale is seeking a Service Captain to lead the execution of service, uphold standards, and support the team in shaping the guest experience across each seating. The ideal candidate brings confidence, situational awareness, and sound judgment to every shift.

As part of an omakase concept defined by intimate settings and energetic atmosphere, you will guide the team with a hands-on leadership style and ensure readiness of service stations, timing and guest comfort.