Lead Service Advisor

SODA BROS HH 1 INC; Harrisonburg (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Plan

Paid Time Off

Paid Training

Employee Discounts

Job summary

Steven Honda in Harrisonburg, VA is seeking an Experienced Lead Service Advisor to deliver exceptional customer experiences, drive service sales, and elevate the service team’s performance. The role focuses on leadership, accountability, and customer satisfaction within a growing family-owned automotive group.

You will lead daily lane operations, greet customers, document concerns, and present maintenance recommendations while supporting training and department processes to ensure top-tier

Qualifications

• Experience leading a service team in an automotive dealership or similar environment.
• Strong customer-facing communication and problem-solving skills.
• Proven ability to drive service sales and profitability.

Responsibilities

• Lead by example in daily service lane operations and coach Advisors.
• Greet customers, document vehicle concerns, and write accurate RO's.
• Present maintenance and repair recommendations clearly and confidently.
• Help drive labor sales, hours per RO, and customer retention.
• Monitor repair progress and communicate with customers, technicians, and management.
• Resolve customer concerns to ensure a positive service experience.
• Support advisor training and enforce department processes.
• Maintain accurate documentation per dealer and manufacturer standards.

Job description

Lead Service Advisor – Steven HondaLocation: Harrisonburg, VALead the Service Lane. Grow the Team. Drive Results.Steven Honda is looking for an experienced Lead Service Advisor who knows how to deliver an exceptional customer experience, drive service sales, and help a service team perform at a high level. If you're a strong communicator, a proven service professional, and ready to take the next step in your automotive career, we want to hear from you!Join a growing, family-owned automotive group where leadership, accountability, and customer satisfaction matter.What You'll DoLead by example in delivering outstanding customer service.Assist with daily service lane operations and support fellow Service Advisors.Greet customers, document vehicle concerns, and write accurate repair orders.Present maintenance and repair recommendations clearly and professionally.Help drive labor sales, hours per repair order, customer retention, and overall service department performance.Monitor repair progress and maintain communication between customers, technicians, and management.Help resolve customer concerns and ensure a positive service experience.Support advisor training, accountability, and consistent department processes.Maintain accurate documentation and follow dealership and manufacturer standards.What We OfferCompetitive compensation based on experience and performance.Medical, Dental & Vision Insurance.401(k) Plan.Paid Time Off.Paid Training.Employee Discounts.Career Advancement Opportunities.ScheduleFull-time position. Schedule based on service department operating hours and business needs.Ready to Take the Lead?Bring your experience, leadership, and customer-first mindset to Steven Honda. Apply today and help us deliver an outstanding service experience!Equal Employment OpportunitySteven Honda is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.Competitive compensation based on experience and performance.Medical, Dental & Vision Insurance.401(k) Plan.Paid Time Off.Paid Training.Employee Discounts.Career Advancement Opportunities.