Lead Server & Shift Manager — Growth, Tips & Benefits

Spickler NGW LLC; Tucson (AZ); On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Sick leave

401(k) retirement plan with company

Employee meal discounts

Professional development and training

Career advancement opportunities

Job summary

Spickler NGW LLC in Tucson, AZ, is seeking a Lead Server/Shift Manager to oversee daily restaurant operations and uphold service standards.

You will manage staff schedules, train and mentor servers, handle customer issues, and ensure health and safety compliance while coordinating with the kitchen for timely orders.

The role offers hourly pay with tips ($19.50–$21.50) plus benefits including health insurance, sick leave, a 401(k) match, meal discounts, and opportunities for career growth.

Qualifications

• 3–5 years of FOH or BOH experience in a high-volume restaurant.
• Strong communication and interpersonal abilities.
• Ability to multitask and work efficiently under pressure.
• Knowledge of food safety and sanitation regulations.
• Proficient in POS systems and basic computer applications.

Responsibilities

• Oversee daily restaurant operations during assigned shifts to ensure efficient service.
• Coordinate and manage staff schedules, ensuring adequate coverage for peak times.
• Monitor service quality and customer satisfaction, addressing any issues promptly.
• Train, mentor, and support servers and other staff to maintain high standards of service.
• Handle customer complaints and resolve issues to maintain a positive dining experience.
• Ensure compliance with health and safety regulations and restaurant policies.
• Assist with the setup and breakdown of dining areas before and after service.
• Collaborate with kitchen staff to ensure timely and accurate order delivery.
• Lead by example in providing exceptional customer service and hospitality.

Skills

FOH/BOH experience

Communication

Multitasking

Food safety knowledge

Tools

POS systems

Job description

Spickler NGW LLC in Tucson, AZ, is seeking a Lead Server/Shift Manager to oversee daily restaurant operations and uphold service standards.

You will manage staff schedules, train and mentor servers, handle customer issues, and ensure health and safety compliance while coordinating with the kitchen for timely orders.

The role offers hourly pay with tips ($19.50–$21.50) plus benefits including health insurance, sick leave, a 401(k) match, meal discounts, and opportunities for career growth.