Lead Security Supervisor - Luxury Hotel

Fairmont; New Orleans (LA); On-site; USD 50,000 - 70,000; Full time

Job summary

Fairmont New Orleans is seeking a Security Supervisor to oversee Security Officers, patrol guest areas, and respond to emergencies while maintaining a professional presence across a luxury hotel environment.

You will coordinate investigations, monitor security and life-safety systems, and support leadership during incidents and high-profile events, ensuring confidentiality and compliance.

Qualifications

• Experience in security, law enforcement, military, hospitality security, or related field.
• Luxury hotel or hospitality experience preferred.
• Strong leadership, communication, and interpersonal skills.
• Ability to work flexible schedules including evenings, overnight, weekends and holidays.
• High school diploma or equivalent; certifications preferred.

Responsibilities

• Supervise and support Security Officers during assigned shifts to ensure effective daily security operations.
• Conduct regular patrols of guest areas, public spaces, back-of-house areas, parking facilities, and hotel perimeter.
• Respond promptly and professionally to emergencies, disturbances, accidents, medical incidents, and security concerns.
• Assist with investigations involving safety incidents, guest concerns, policy violations, or suspicious activity.
• Prepare and review incident reports, daily activity logs, and required documentation for accuracy and completeness.
• Monitor surveillance systems, fire/life safety systems, access control systems, and alarm systems as assigned.
• Assist with coordinating emergency response procedures and evacuation protocols.
• Support hotel leadership during emergency situations and operational incidents.
• Provide guidance, coaching, and training support to Security Officers and team members.
• Ensure compliance with hotel policies, departmental procedures, and applicable laws and regulations.
• Promote positive guest and employee interactions while maintaining a professional security presence.
• Assist with scheduling, shift coverage, and departmental communication as assigned.
• Support VIP arrivals, special events, and high-profile guest activities as needed.
• Maintain confidentiality and professionalism when handling sensitive situations and information.
• Participate in departmental meetings, training programs, and safety drills.

Skills

Leadership

Communication

Interpersonal skills

Calm under pressure

Observation

Decision-making

Conflict-resolution

Report writing

Security systems proficiency

Education

High school diploma or equivalent

Certifications preferred

Tools

Security systems

Job description

Fairmont New Orleans is seeking a Security Supervisor to oversee Security Officers, patrol guest areas, and respond to emergencies while maintaining a professional presence across a luxury hotel environment.

You will coordinate investigations, monitor security and life-safety systems, and support leadership during incidents and high-profile events, ensuring confidentiality and compliance.