Lead Security Officer: Site Ops & Team Leadership

Signal of Portland; Milwaukie (OR); On-site; USD 60,000 - 90,000; Full time

Job summary

Signal of Portland is seeking a Lead Security Officer to guide daily security operations across client sites, ensuring top service, efficiency, and team performance. You will partner with the Director on scheduling, development, client relations, and site compliance.

This hands-on leader motivates officers, communicates clearly, and delivers outstanding customer service, including after-hours coverage. The role requires adaptability to evenings, overnights, weekends, and holidays as business

Qualifications

• High school diploma or GED.
• Vaid California Guard Card.
• Employment is contingent upon background check and drug screen.
• Complete training modules within first month.
• Excellent organization, oral, and written communication skills.
• Adapt to established procedures and to help identify and solve problems.
• Ability to get along with other employees, follow directions, work under stress, add value and continuously improve.
• Demonstrate a commitment to service, organization values and professionalism through appropriate conduct and demeanor.
• Must be able to move equipment weighing up to 20 pounds.
• Must have valid driver’s license and good driving record.
• Must have reliable transportation.

Responsibilities

• Lead overall quality of service to assigned accounts/clients.
• Develop officers for success to impact Client service quality, i.e., training, scheduling, site instructions, oversight, coaching, and communication.
• Works to continuously improve the processes, quality of service, and operational efficiency.
• Ensures that all shifts are filled.
• Daily review of activity and incident reports, communicating needs accordingly between guards and upper management.
• Responsible for overseeing the maintenance and condition of all Franchise equipment.
• Notifies Director of issues in the field, or internally, for timely leadership followup.
• Monitors company policies, procedures through spot checks and inspections. Issues disciplinary action in accordance with the employee handbook.
• Responsible for fostering a positive working environment through feedback and recognition programs.

Skills

Visioning

Strategic Planning

Team Development

Project Management

Job description

Signal of Portland is seeking a Lead Security Officer to guide daily security operations across client sites, ensuring top service, efficiency, and team performance. You will partner with the Director on scheduling, development, client relations, and site compliance.

This hands-on leader motivates officers, communicates clearly, and delivers outstanding customer service, including after-hours coverage. The role requires adaptability to evenings, overnights, weekends, and holidays as business