Lead SDE - AI-Driven Incident Control

Amazon; Seattle (WA); On-site; USD 168,000 - 227,000; Full time

Benefits offered by this job

RSUs

Health insurance

401(k) matching

Paid time off

Job summary

Amazon.com Services LLC in Seattle is seeking a Senior Software Development Engineer to lead the Network Control Center (NCC), an AI-native system for real-time incident detection, response, and recovery across Amazon's global Customer Service network.

You will design scalable architectures, build autonomous capabilities, and coach a high-performing team to deliver transformative technology that reduces customer impact and improves service reliability at scale.

Qualifications

• 5+ years of non-internship professional software development experience.
• 5+ years of programming with at least one software programming language experience.
• 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience.
• Experience as a mentor, tech lead or leading an engineering team.

Responsibilities

• Lead the design, architecture, and delivery of an AI-native observability and incident management service serving Amazon's global Customer Service network.
• Build and develop a high-performing engineering team by assisting in hiring and mentoring software development engineers.
• Architect real-time signal detection and observability systems that continuously monitor network health, identifying risks and anomalies before customer impact.
• Deliver autonomous incident response and recovery capabilities that replace manual, fragmented processes with intelligent, real-time intervention.
• Partner with Applied Science teams to develop and integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows.
• Drive technical roadmap execution from proof-of-concept through production, balancing speed of delivery with long-term architectural quality.
• Collaborate cross-functionally across Network Solutions and partner teams to integrate platform capabilities into the broader CS ecosystem.
• Establish operational excellence practices for production services, including on-call, incident response, and continuous improvement mechanisms.

Skills

Software development

Leadership

Mentoring

Education

Bachelor's degree in computer science or equivalent

Job description

Amazon.com Services LLC in Seattle is seeking a Senior Software Development Engineer to lead the Network Control Center (NCC), an AI-native system for real-time incident detection, response, and recovery across Amazon's global Customer Service network.

You will design scalable architectures, build autonomous capabilities, and coach a high-performing team to deliver transformative technology that reduces customer impact and improves service reliability at scale.