Software Development Engineer II — AI-Native Incident Center

Amazon Inc.; Seattle (WA); On-site; USD 144,000 - 194,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC in Seattle, WA is seeking a Software Development Engineer II to join the Network Control Center (NCC) team. You will design, build, and operate real-time systems that detect incidents and automate responses at scale, impacting millions of customers.

You will collaborate with applied scientists and senior engineers, own end-to-end delivery, and mentor juniors while upholding high standards of code quality and operations.

Qualifications

• 3+ years of non-internship professional software development experience.
• 2+ years of design or architecture (design patterns, reliability and scaling) of new and existing systems.
• Experience programming with at least one software programming language.

Responsibilities

• Design, build, and operate core NCC platform capabilities for NCC, including real-time observability, incident detection, autonomous response, and customer recovery systems
• Own the end-to-end delivery of features and subsystems — from technical design through implementation, testing, deployment, and production operation
• Collaborate with applied science teams to integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows into production systems
• Solve hard distributed systems problems — real-time event processing at scale, low-latency decision making, and fault-tolerant service design
• Operate what you build — participate in on-call rotations, build operational dashboards and runbooks, and drive continuous improvement of system reliability
• Contribute to technical design discussions, code reviews, and engineering best practices that raise the bar across the team
• Mentor junior engineers on system design, code quality, and operational best practices

Skills

3+ years of software development

2+ years design/architecture

Programming language experience

Education

Bachelor's degree in computer science or equivalent

Job description

Amazon.com Services LLC in Seattle, WA is seeking a Software Development Engineer II to join the Network Control Center (NCC) team. You will design, build, and operate real-time systems that detect incidents and automate responses at scale, impacting millions of customers.

You will collaborate with applied scientists and senior engineers, own end-to-end delivery, and mentor juniors while upholding high standards of code quality and operations.