Lead Scheduler - Corporate Call Center

Pennstatehershey Diversity; Hershey (PA); On-site; USD 42,000 - 62,000; Full time

Job summary

Penn State Health is hiring a Lead Scheduler for the Corporate Call Center in Hershey, PA. The role involves scheduling patient visits, tests, and procedures across assigned areas, while guiding the scheduling staff and contributing to process improvements.

The position emphasizes coaching staff, involvement in interviews, and occasional disciplinary actions as needed. Day shift with standard hours supports patient-first scheduling operations.

Qualifications

• High School Diploma or equivalent.
• Three (3) years relevant experience.

Responsibilities

• Schedules patient visits, pre-operative and/or diagnostic tests, and procedures for the assigned area.
• Provides coaching and training of staff and input into new processes.
• Supports the scheduling staff with guidance in day-to-day questions and scheduling concerns.
• Assists with interview process, staff scheduling, and disciplinary issues as necessary.

Skills

Scheduling experience

Education

High School Diploma or equivalent

Job description

Invest in Your Future and Theirs: Beginning January 1, 2027, eligible full-time Penn State Health employees receive a 50% Penn State tuition discount for themselves and eligible dependents, including a spouse and children. The discount applies at Penn State University Park, Commonwealth Campuses, World Campus, and Penn College of Technology.

Penn State Health - Penn State Health Corporation

Location: US:PA: Hershey

Work Type: Full Time

FTE: 1.00

Shift: Day

Hours: 8:00a - 4:30p

SUMMARY OF POSITION:

Serves each patient with the highest quality scheduling experience in every interaction every day. Responsible for the scheduling of patient visits, pre-operative and/or diagnostic tests, and procedures for assigned area of responsibility. Supports the scheduling staff with guidance in day to day questions and scheduling concerns. Provides coaching and training of staff and input into new processes. Assists with the interview process, staff scheduling, and disciplinary issues as necessary.

MINIMUM QUALIFICATION(S):

• High School Diploma or equivalent
• Three (3) years relevant experience

WHY PENN STATE HEALTH?

Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.

Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:

• Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
• Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
• Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
• Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
• Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.

WHY PENN STATE HEALTH CORPORATION?

There are many ways to make an impact with one of the leading research, teaching, and clinical healthcare systems in the country. Through a combination of operational, corporate, clinical, and nonclinical roles, we are advancing excellence and innovation in health care together as one team. As Penn State Health continues to evolve for the future, we are committed to hiring dedicated employees who are passionate about delivering the best possible support across our entire integrated health system.

Within Penn State Health’s Shared Services Entity, we encourage our employees at every turn to continue their education and advancement. Numerous opportunities are available for professional development and career growth.

YOU TAKE CARE OF THEM. WE’LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence – that’s Penn State Health. But what makes our healthcare award-winning? That’s all you.

This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health’s policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination.

Union: Non Bargained

Position Lead Scheduler - Corporate Call Center

Location US:PA: Hershey | Clerical and Administrative | Full Time