Referral Coordinator - Corporate Call Center

Pennstatehershey Diversity; Hershey (PA); On-site; USD 38,000 - 52,000; Full time

Job summary

Penn State Health is seeking a Position Referral Coordinator for the Corporate Call Center in Hershey, PA. This role focuses on proactively establishing and maintaining relationships with practice site management and providers outside the Academic Medical Group to build new referral networks.

The position offers day shifts, full-time hours, and opportunities to streamline referral processes, improve fill rates, and reduce access time for patients; prior healthcare exposure is preferred.

Qualifications

• High school diploma or equivalent required.
• One year of experience in a healthcare setting.

Responsibilities

• Establish and maintain relationships with practice site management and providers.
• Build a concierge referral process by communicating with internal and external customers.
• Improve fill rates and reduce access time.

Skills

Relationship management

Communication skills

Healthcare exposure

CRM software

Education

High school diploma or equivalent

Tools

CRM software

Job description

Invest in Your Future and Theirs: Beginning January 1, 2027, eligible full-time Penn State Health employees receive a 50% Penn State tuition discount for themselves and eligible dependents, including a spouse and children. The discount applies at Penn State University Park, Commonwealth Campuses, World Campus, and Penn College of Technology.

Penn State Health - Penn State Health Corporation

Location: US:PA: Hershey

Work Type: Full Time

FTE: 1.00

Shift: Day

Hours: 8:00a - 4:30p

SUMMARY OF POSITION:

To proactively establish and maintain relationships with practice site management and providers outside the Academic Medical Group and build new referral relationships. Build a concierge referral process by consistently communicating with internal and external customers. Improve fill rates and reduce access time.

MINIMUM QUALIFICATION(S):

• High school degree or equivalent required.
• One (1) year of experience working in a healthcare setting

WHY PENN STATE HEALTH?

Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.

Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:

• Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
• Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
• Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
• Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
• Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.

WHY PENN STATE HEALTH CORPORATION?

There are many ways to make an impact with one of the leading research, teaching, and clinical healthcare systems in the country. Through a combination of operational, corporate, clinical, and nonclinical roles, we are advancing excellence and innovation in health care together as one team. As Penn State Health continues to evolve for the future, we are committed to hiring dedicated employees who are passionate about delivering the best possible support across our entire integrated health system.

Within Penn State Health’s Shared Services Entity, we encourage our employees at every turn to continue their education and advancement. Numerous opportunities are available for professional development and career growth.

YOU TAKE CARE OF THEM. WE’LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence – that’s Penn State Health. But what makes our healthcare award-winning? That’s all you.

This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract.

All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health’s policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination.

Union: Non Bargained

Position Referral Coordinator - Corporate Call Center

Location US:PA: Hershey | Clerical and Administrative | Full Time