Lead Sales - Home Décor & Customer Experience

Pottery Barn; Pasadena (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Employee discount

401(k) plan

Health benefits

Paid vacations

Career opportunities

Job summary

Williams-Sonoma, Inc. in Pasadena, CA is seeking a Lead, Sales (Key Holder) to inspire customers to express themselves in their home and bring the brand to life by helping them discover products that fit their entertaining style.

You will support the management team with opening/closing routines, supervise associates, ensure world‑class service, and maintain store standards on visibility, replenishment, cleanliness, and safety during shifts.

Qualifications

• Effective communication, organization and leadership skills.
• Proven ability to motivate and influence others through personal actions and examples.
• 1-3 years retail sales experience with shift supervision experience preferred.
• 1-2 years experience in home related design, visual merchandising, or stockroom responsibilities preferred.

Responsibilities

• Create engaging experiences for customers by sharing expertise on enhancing your home
• Provide daily support to the management team by performing opening and closing routines, register functions and back office procedures
• Provide supervision to ensure store is meeting financial goals and associates are providing World-Class service to our guests
• Ensure store meets visual, replenishment, cleanliness, safety and back of house standards during manage-on- duty shifts
• Effectively perform the Selling Captain role, serving as a role model for sales associates in sales generation and customer service by making the customer experience the priority
• Maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy

Skills

Effective communication

Organization

Leadership

Job description

Williams-Sonoma, Inc. in Pasadena, CA is seeking a Lead, Sales (Key Holder) to inspire customers to express themselves in their home and bring the brand to life by helping them discover products that fit their entertaining style.

You will support the management team with opening/closing routines, supervise associates, ensure world‑class service, and maintain store standards on visibility, replenishment, cleanliness, and safety during shifts.