Lead Sales Associate / Customer Service Representative

Drybar Shops; Walnut Creek (CA); On-site; USD 23,000 - 37,000; Full time

Benefits offered by this job

Paid Time Off

Vacation & Sick Leave

Sales bonus

Flexible hours

Retail discounts

Career advancement

Ongoing training

Job summary

Drybar Shops is seeking friendly retail sales associates to provide exceptional customer service and drive product sales at our Walnut Creek location. You will help clients with product information and handle POS transactions in a fast-paced setting.

The role emphasizes outstanding customer service, reliability, and the ability to multitask while maintaining a polished, professional appearance. Flexible hours and ongoing training are offered to support growth within the brand.

Qualifications

• 1+ years’ experience in a fast paced, customer service centric environment
• Previous experience with Point of Sale Systems strongly preferred
• Previous salon/spa experience preferred but not required
• High school diploma or equivalent
• Ability to work at a sustained, fast pace
• Excellent problem solving and troubleshooting skills
• Track record in providing over-the-top, amazing customer service!
• Ability to multitask with ease
• Frequently required to stand and/or walk for duration of 6-8 hour long shifts
• Has the technical ability and skills to operate a point of sale system
• Problem solver – use logic and support resources to solve problems at the front desk
• Maintains professional demeanor under pressure

Responsibilities

• Provide excellent customer service to Drybar clients at the front desk
• Assist customers with product information and recommendations
• Operate the POS system to process transactions and returns
• Maintain a clean, organized and welcoming environment for guests

Skills

Customer service

Fast-paced environment

Multitasking

Problem solving

Excellent communication

Education

High school diploma or equivalent

Tools

POS Systems

Job description

Overview

Drybar is a blow dry-only bar and our philosophy is simple. Focus on one thing and be the best at it. For us that’s blowouts. In fact, our tagline says it all: No cuts. No color. Just blowouts.We are looking for fantastic retail sales associates to provide excellent customer service to our clients.

Sales Associate / Customer Service Representative Benefits:

• Competitive compensation plan with potential to make between $17-$27 per hour depending on performance
• Paid Time Off, vacation and sick
• Membership and retail sales bonus
• Flexible Hours
• Discounts on all retail products
• Clear career path to grow as a professional
• Ongoing training

Sales Associate / Customer Service Representative Qualifications:

• 1+ years’ experience in a fast paced, customer service centric environment (sales associate, retail sales associate, customer service representative, store associate, salon associate, or a similar position)
• Previous experience with Point of Sale Systems strongly preferred
• Previous salon/spa experience preferred but not required
• High school diploma or equivalent
• Ability to work at a sustained, fast pace
• Excellent problem solving and troubleshooting skills
• Track record in providing over-the-top, amazing customer service!
• Ability to multitask with ease
• Frequently required to stand and/or walk for duration of 6-8 hour long shifts
• Has the technical ability and skills to operate a point of sale system
• Problem solver – use logic and support resources to solve problems at the front desk
• Maintains professional demeanor under pressure
• Drybar follows all applicable federal, state and local laws regarding background checks

Legal Disclaimer

©2023 DB Franchise, LLC (“DBF”). Each Drybar® shop is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops. All individuals hired by franchise owners’ shops are their employees, not those of DBF. Drybar® + design is are registered trademarks owned by Helen of Troy Limited and used by DBF under license.