Receptionist / Customer Service Representative

Drybar Shops; Thousand Oaks (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Referral bonuses

$100 anniversary gift

Membership sales bonuses

Health, dental & vision benefits

Wellable & EAP access

Free blowouts for employees

Employee discounts on Vidal Sassoon

Job summary

Drybar is seeking a receptionist to support a fast-paced blowout studio in Thousand Oaks. The role focuses on guest service, accurate reservations, and smooth shop flow, with an emphasis on maintaining a professional brand image and welcoming atmosphere.

Responsibilities include handling the reservation system, data accuracy, scheduling optimization, and cash handling. Candidates should have 1+ year experience, strong communication, and a high school diploma.

Qualifications

• 1+ year in a fast-paced, customer service environment.
• Previous experience with point-of-sale systems strongly preferred.
• Promote a professional and brand-appropriate image in a busy shop.
• Organize shop flow and communicate clearly with team and clients.

Responsibilities

• Manage shop flow between clients and team in a positive way.
• Serve as subject matter expert in the reservation system and record client data accurately.
• Optimize appointments and ensure timely communication to the team.
• Balance cash drawer at opening, shifts, and close; handle payments with integrity.
• Assist with shop cleanliness and support stylists to improve efficiency.

Skills

Customer service

POS systems

Communication skills

Multi-tasking

Brand image

Problem solving

Team coordination

Education

High school diploma

Tools

Reservation system

Job description

Overview

At Drybar, our philosophy is simple: Focus on one thing and be the best at it. For us that’s blowouts. Our tagline says it all: No cuts. No color. Just blowouts.

Drybar Receptionists Also Enjoy These Perks:

• Competitive hourly wages beginning at $17.50 per hour plus retail bonuses, $100 anniversary gift and referral bonuses! AND get up to $10 for every membership you sell.
• Medical, Dental & Vision Benefits for ALL employees. Access to Wellable and EAP access!
• Complimentary access & discounts to Vidal Sassoon online membership program for continued education.
• We LOVE to promote from within! If you have what it takes, we got you covered.
• FREE BLOWOUTS for all employees!

We are looking for a receptionist who has:

• 1+years in a fast-paced, customer service environment
• Previous experience with point-of-sale systems strongly preferred. Previous salon/spa experience preferred; not required.
• Promote a professional and brand-appropriate image. Set the tone of a positive shop atmosphere by approaching the day as if hosting a party!
• Organize and execute shop flow between clients and team members in a positive manner.
• Serve as subject matter expert in reservation system; ensure client information is recorded with accuracy and timeliness.
• Optimize and maximize appointments with reservation system and ensure timely communication to team.
• Maintain highest degree of ethics when handling client payments and Stylists tips/commissions. Balance cash drawer at opening, close and shift changes.
• Maintain clear communication with shop management about overall shop operations.
• Demonstrate strong communication skills, is a self-starter and excellent problem-solving skills. Ability to multi-task with ease.
• Assist with the cleanliness of the shop; be proactive in ensuring the utmost care. Assist stylists with their needs to improve efficiency.
• Highschool Diploma required.

Legal Disclaimer

©2024 DB Franchise, LLC (“DBF”). Each Drybar® shop is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops. All individuals hired by franchise owners’ shops are their employees, not those of DBF. Drybar® + design is are registered trademarks owned by Helen of Troy Limited and used by DBF under license.