Retail Sales Leader & Customer Experience Coach

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Newport (RI); On-site; USD 32,000 - 46,000; Full time

Job summary

Newport is seeking a Supervisory Sales Associate to lead a team and deliver premier customer service. You will engage customers, highlight current promotions, and guide them to merchandise while maintaining a positive store environment.

You will supervise associates, ensure accurate POS transactions, inventory integrity, and dependable scheduling. The role requires strong communication, problem solving and a proactive approach to customer needs and store performance.

Qualifications

• Product knowledge: basic understanding of merchandise.
• Strong interpersonal and communication skills; able to read and write.
• Mathematical skills: basic math, making change.
• Ability to multitask while serving customers and staying flexible.
• Proven dependability and ability to lead a team.

Responsibilities

• Provide premier customer service and engage customers.
• Cross-sell products and inform customers about promotions.
• Supervise associates and train staff; maintain store appearance.
• Process POS transactions accurately and complete paperwork.
• Oversee inventory and security of cash and merchandise.

Skills

Product Knowledge

Communication Skills

Mathematical Skills

Reasoning/Multitasking

Dependability

Supervisory Experience

Team Leadership

Tools

Point-of-Sale System

Job description

Newport is seeking a Supervisory Sales Associate to lead a team and deliver premier customer service. You will engage customers, highlight current promotions, and guide them to merchandise while maintaining a positive store environment.

You will supervise associates, ensure accurate POS transactions, inventory integrity, and dependable scheduling. The role requires strong communication, problem solving and a proactive approach to customer needs and store performance.