Lead Sales Associate

WINGS Program, Inc.; Niles (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Lead Sales Associate to support the Resale Store Manager. This role involves creating a positive work environment, motivating sales staff, and ensuring exceptional customer service. With a focus on teamwork and communication, you will help maintain store policies and manage operations in the absence of the Store Manager. This full-time position offers a variety of benefits, including health and dental insurance, and a retirement plan, making it a great opportunity for those passionate about retail and community service.

Benefits

403b Retirement Plan

403b Employer Match

Health Insurance

Dental Insurance

Paid Time Off

Vision Insurance

EAP

Qualifications

• Two years of retail experience, including customer service.
• Strong written and verbal communication skills.
• Ability to handle physical requirements of the job.

Responsibilities

• Assist the Store Manager and lead staff in their absence.
• Provide exceptional customer service and maintain store policies.
• Perform daily inspections and manage inventory replenishment.

Skills

Customer Service

Retail Management

Bilingual Communication

Time Management

Problem-Solving

Education

Associate Degree

Tools

Microsoft Word

Microsoft Excel

Retail Applications

Job description

Description

The Lead Sales Associate is responsible for assisting the Resale Store Manager. The Lead Sales Associate performs the duties of the Sales Associate and acts in a lead capacity in the absence of the Store Manager.

Key Responsibilities:

• Create and maintain a positive, professional work environment

• Provide exceptional customer service

• Motivate sales staff to achieve net profitability goals

• Understand WINGS and Store policies and procedures

• Ensure consistent pricing with the other WINGS stores, per pricing from the Logistics Center

• Under the direction of the Manager, perform daily inspections of all store departments to ensure proper inventory replenishment

• Provide excellent communications within the store

• Ensure communications from Manager are delivered to all staff in a timely fashion

• Open and close the store under specific direction of the Resale Store Manager or Chief Operations Officer

• During weekly interaction inform Resale Store Manager of any problems or issues with staff and/or volunteers

• Complete, on a timely basis, all administrative work as assigned by Manager

• In the absence of the Manager, ensure staff and volunteers are supported and have the resources to perform their jobs

• Perform additional duties typically performed by the Store Manager in their absence

Requirements

• Two years of retail experience, which includes customer service

• Associates Degree preferred, but not required

• Bilingual preferred

• Professionalism: Strong and timely written and verbal communication skills

• Commitment to diversity, equity, and inclusion

• Excellent time management

• Excellent proactive planning

• Willing to report to work on short notice in the absence of proper store coverage

• Willing to work weekends and holidays as needed

• Patience in working with a diverse (volunteer and staff) workforce.

• Strong problem-solving abilities; ability to be decisive in unpredictable situations

• Good computer knowledge (Word, Excel, and retail applications)

• Ability to handle physical requirements to accomplish daily responsibilities, including but not limited to: lifting up to 35 pounds using both hands/arms on a regular basis and standing for 8 hours.

Full-time Benefits

• 403b Retirement Plan
• 403b Employer Match
• Health Insurance
• Dental Insurance
• Paid Time Off
• Vision Insurance
• EAP