Lead Room Service Supervisor – Elevate Guest Experience

Salt Wood Kitchen and Oysterette; California; On-site; USD 45,000 - 60,000; Full time

Job summary

Salt Wood Kitchen and Oysterette in California seeks a Room Service Supervisor to oversee room service operations, training staff and ensuring service quality. The role emphasizes adherence to brand standards and sustainability guidelines, with a focus on guest satisfaction and efficient banquet and in-room service setup.

The position requires prior food service experience, preferably in supervision, and the ability to manage inventories, safety, and compliance while contributing to a high-end

Qualifications

• High school diploma or equivalent.
• Previous food service experience required, preferably in a supervisory role.

Responsibilities

• Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Ensure necessary inventory of food and beverage and other supplies within budget and cost requirements.
• Ensure compliance with state, federal and corporate liquor requirements pertaining to serving alcoholic beverages.
• Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales.
• Manage and monitor product quality, service and guest satisfaction, resolving any issues accordingly.
• Set up and deliver food and beverage orders.
• Conduct floor sweeps and retrieve food and beverage trays.
• Set up and deliver VIP amenities.
• Service hospitality suites in accordance with banquet event orders and established policies and procedure.
• Complete shift side work as outlined in the hotel’s operating policies and procedures.
• Perform cash handling responsibilities in accordance with company policies and procedures.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Skills

Supervisory experience

Food service skills

Education

High school diploma or equivalent

Job description

Salt Wood Kitchen and Oysterette in California seeks a Room Service Supervisor to oversee room service operations, training staff and ensuring service quality. The role emphasizes adherence to brand standards and sustainability guidelines, with a focus on guest satisfaction and efficient banquet and in-room service setup.

The position requires prior food service experience, preferably in supervision, and the ability to manage inventories, safety, and compliance while contributing to a high-end