Room Service Supervisor

HHM Hospitality; California; Vor Ort; USD 42.000 - 62.000; Vollzeit

Zusammenfassung

Salt Wood Kitchen & Oysterette in Monterey area is seeking a Room Service Supervisor to lead service operations and uphold brand standards. You will coach staff, manage inventory, and ensure timely delivery while maintaining guest satisfaction.

The role requires ensuring compliance with liquor rules, safety protocols, and contributing to sustainability goals. Ability to work varied shifts, including holidays and weekends, is needed.

Qualifikationen

• Previous supervisory or lead experience in foodservice.
• Able to manage inventory within budget and ensure quality standards.
• Strong guest service focus with the ability to handle guest issues gracefully.

Aufgaben

• Train and supervise room service staff to brand standards.
• Ensure adequate inventory of food and supplies within budget.
• Comply with liquor regulations and safety guidelines.
• Respond to guest needs and resolve issues to ensure satisfaction.
• Oversee delivery of food and beverage orders and VIP amenities.
• Perform cash handling per company policies and procedures.
• Support sustainability initiatives per EarthView program.

Kenntnisse

Supervisory experience

Food service

Guest service

Inventory management

Cash handling

Safety compliance

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Overview

Opportunity: Room Service Supervisor

Supervise room service operations in accordance with brand/hotel guest service and sustainability standards, ensuring a high level of service and satisfaction.

Potential Career Path – Room Service Manager – Restaurant Manager – F&B Manager/Director

Essential Job Functions

• Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Ensure necessary inventory of food and beverage and other supplies within budget and cost requirements.
• Ensure compliance with state, federal and corporate liquor requirements pertaining to serving alcoholic beverages.
• Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales.
• Manage and monitor product quality, service and guest satisfaction, resolving any issues accordingly.
• Set up and deliver food and beverage orders.
• Conduct floor sweeps and retrieve food and beverage trays.
• Set up and deliver VIP amenities.
• Service hospitality suites in accordance with banquet event orders and established policies and procedure.
• Complete shift side work as outlined in the hotel’s operating policies and procedures.
• Perform cash handling responsibilities in accordance with company policies and procedures.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• High school diploma or equivalent.
• Previous food service experience required, preferably in a supervisory role.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

Salt Wood Kitchen & Oysterette - the culinary destination of the Monterey area. Salt Wood features three distinct dining environments - a full-service dining room, lively bar and lounge and al fresco dining patio. Our experiential oyster bar and central live-fire kitchen act as the heart and hearth of the restaurant. From cocktails on the patio to large group parties held in our multifunctional meeting space and private dining rooms, Salt Wood offers an experience like no other.

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.