Lead Road Transport Operations Supervisor

Dsv Air & Sea SAU; El Paso (TX); Hybrid; USD 65,000 - 75,000; Full time

Job summary

DSV is seeking a Supervisor, Operations, Road Transport US to oversee daily transportation, dispatch, freight brokerage and customer service, ensuring efficient operations and strong service delivery. This role leads operations staff and coordinates with branch and functional teams to drive performance.

BS in related field preferred; 3+ years in transport/dispatch; freight brokerage experience advantageous; strong leadership, communication, and compliance with DOT/FMCSA regulations are

Qualifications

• Bachelor’s degree in Supply Chain Management, Logistics, Transportation, Business Administration, or a related field preferred.
• Minimum of 3 years of experience in transportation, dispatch, logistics, freight brokerage, or a related operational environment.
• Freight brokerage and/or truckload transportation experience strongly preferred.
• Previous experience leading, supervising, or providing day-to-day direction to employees required.
• Working knowledge of transportation operations, dispatch, carrier management, customer service, and freight execution.
• Knowledge of applicable DOT, FMCSA, federal, and state transportation regulations.

Responsibilities

• Supervise daily transportation, dispatch, freight brokerage, and customer service activities to ensure efficient execution of customer requirements and achievement of operational objectives.
• Lead, coach, and develop assigned operations employees; establish priorities, delegate workloads, monitor performance, conduct performance reviews, and address performance or conduct concerns as appropriate.
• Monitor shipment activity, load status, service performance, and operational priorities, proactively addressing delays, service failures, and other operational issues.
• Coordinate freight execution and carrier capacity, including dispatching loads, supporting spot pricing and rate negotiations, booking shipments, and resolving carrier service or settlement issues.
• Serve as a primary point of escalation for customer, carrier, operational, and system-related issues and ensure timely and effective resolution.
• Build and maintain strong customer relationships by understanding account requirements, responding to service needs, and ensuring customer expectations are effectively communicated and executed.
• Oversee new customer onboarding and account set-up activities and develop and maintain SOPs, customer-specific requirements, work instructions, and operational processes.
• Partner with Sales, management, and other functional teams to support new business opportunities, customer growth, carrier development, and overall account performance.
• Establish, monitor, and report operational KPIs, productivity measures, service metrics, and other performance indicators; identify and implement opportunities to improve efficiency, service, and cost performance.

Skills

Microsoft Office

Leadership

Education

Bachelor’s degree in Supply Chain Management, Logistics, Transportation, Business Administration, or a related field

Tools

Microsoft Office

Carrier management systems

Job description

DSV is seeking a Supervisor, Operations, Road Transport US to oversee daily transportation, dispatch, freight brokerage and customer service, ensuring efficient operations and strong service delivery. This role leads operations staff and coordinates with branch and functional teams to drive performance.

BS in related field preferred; 3+ years in transport/dispatch; freight brokerage experience advantageous; strong leadership, communication, and compliance with DOT/FMCSA regulations are