Lead RN Transfer Coordinator - Drive Patient Care & Flow

HCA Healthcare; Richmond (VA); On-site; USD 48,000 - 71,000; Full time

Benefits offered by this job

401(k) Plan with match

Education support

Tuition assistance

Comprehensive benefits including tele/

Job summary

HCA Healthcare in Richmond, VA is seeking a Lead RN Coordinator to oversee Transfer Center operations and patient placement across facilities. You will coordinate ambulance transfers, mentor staff, and ensure alignment with regulatory requirements and hospital policies.

You will manage scheduling, QA/QI of data and reports, and act as a liaison between staff and leadership to improve operations and patient outcomes.

Qualifications

• Graduate from an accredited school of nursing.
• RN license in the states where the HCA facilities for that Division are located – multi-state license required if Transfer Center covers more than a single state (may be obtained upon hire)
• Bachelor of Nursing preferred
• Minimum 5 years of healthcare experience (required) Critical Care or Emergency Department experience preferred
• Knowledge of EMTALA regulations
• Excellent communication and interpersonal skills including the ability to communicate with employees, clients, and others
• Ability to set and follow priorities
• Character to maintain strict confidentiality
• Ability to self-manage by taking responsibility to initiate, assess, and take action as well as the ability to function calmly in stressful situations
• Knowledge of basic hospital services
• Ability to multi-task with multiple computer systems
• Positive, enthusiastic, helpful personality

Responsibilities

• Oversees daily operations consistent with the departmental goals
• Monitors orientation of new staff through collaboration with preceptor
• Completes initial review of service inquiries and recoveries and communicates results with TC leadership
• Serves as the primary point of contact (while on duty) in the absence of TC leadership
• Assists management with scheduling and covering open shifts
• Responsible for QA/QI of data, phone calls, and reports
• Assists with staff communication, provides updates and maintains standards
• Strives to improve current operations by identifying inefficiencies
• Meets with leadership regularly to effectively communicate and resolve issues
• Works as a liaison between staff and leadership
• Maintains the Transfer Center documentation system by updating locations and providers as required
• Exercises good judgment in the absence of detailed instructions or in an emergency situation
• Sets a good example for staff by adhering to all office policies and maintains a positive attitude
• Brings problems or issues to leadership’s attention in a timely manner
• Plays a vital role in emergency operations
• Assists in data collection, monitoring, evaluation and analysis of data
• Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement.”
• All other duties as assigned
• Monitors the call queue for the Transfer Center

Skills

Transfer coordination

Centralized placement

EMTALA knowledge

Customer service

Regulatory compliance

Communication skills

Confidentiality

Education

RN License

Bachelor of Nursing preferred

Graduate from an accredited school of nursing

Job description

HCA Healthcare in Richmond, VA is seeking a Lead RN Coordinator to oversee Transfer Center operations and patient placement across facilities. You will coordinate ambulance transfers, mentor staff, and ensure alignment with regulatory requirements and hospital policies.

You will manage scheduling, QA/QI of data and reports, and act as a liaison between staff and leadership to improve operations and patient outcomes.