Lead Retail Tech & Sales Leader — Repairs & Training

Asurion; Hendersonville (PA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Employee discounts

Tuition reimbursement

Job summary

Asurion's uBreakiFix in Cranberry Township, PA, is hiring a Lead Retail Sales Technician. You’ll diagnose and repair consumer electronics, lead a small tech team, and guide store staff to deliver top-notch service while supporting your own professional growth.

You will supervise, train, and coach technicians, act as store manager when needed, manage repair turnaround times, and ensure safety standards. Weekend and holiday shifts required with a competitive starting pay plus incentives.

Qualifications

• At least 1 year in customer service or retail sales in a supervisory role.
• At least 6 months experience with product service support or tech repair and inventory management.
• High school diploma or equivalent (preferred).
• Strong ability to connect with customers and drive KPIs.
• Flexible to work retail hours including weekends and holidays.

Responsibilities

• Diagnose and repair electronics; ensure top quality in fixes.
• Lead, train, and coach techs; step in as store manager when needed.
• Oversee front and back of house duties and customer flow.
• Ensure repair turnaround SLAs are met and jobs closed daily.
• Manage inventory, buybacks, returns, and PPE safety compliance.

Skills

Customer service

Retail sales

Leadership

Training

Inventory management

Problem solving

Education

High school diploma or equivalent

Job description

Asurion's uBreakiFix in Cranberry Township, PA, is hiring a Lead Retail Sales Technician. You’ll diagnose and repair consumer electronics, lead a small tech team, and guide store staff to deliver top-notch service while supporting your own professional growth.

You will supervise, train, and coach technicians, act as store manager when needed, manage repair turnaround times, and ensure safety standards. Weekend and holiday shifts required with a competitive starting pay plus incentives.