Lead Retail Tech & Sales Coach — Repair Expert

Asurion; Olathe (KS); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Employee discounts

Tuition reimbursement

Job summary

Asurion's uBreakiFix in Olathe, KS is seeking a Lead Retail Sales Technician to diagnose and repair electronics, coach a team of techs, and ensure outstanding customer service. You’ll balance front- and back-of-house tasks, supervise staff, and step in as store manager when needed, driving performance and customer satisfaction.

You’ll lead with the Serve, Solve, Sell philosophy, manage inventory and safety compliance, and leverage ongoing training and tuition assistance to grow your career while

Qualifications

• Experience in customer service or retail sales in a supervisory role.
• Experience with product service support or technology repair with inventory management is a plus.
• High school diploma or equivalent is preferred.

Responsibilities

• Lead and coach a tech team to meet store goals.
• Diagnose and repair electronics with emphasis on quality.
• Oversee repair turnaround times and manage inventory, returns, and safety PPE.
• Keep store operations running smoothly as acting store manager when needed.

Skills

Customer service

Retail sales

Leadership

Team supervision

Education

High school diploma or equivalent

Job description

Asurion's uBreakiFix in Olathe, KS is seeking a Lead Retail Sales Technician to diagnose and repair electronics, coach a team of techs, and ensure outstanding customer service. You’ll balance front- and back-of-house tasks, supervise staff, and step in as store manager when needed, driving performance and customer satisfaction.

You’ll lead with the Serve, Solve, Sell philosophy, manage inventory and safety compliance, and leverage ongoing training and tuition assistance to grow your career while