Lead Retail Printing & Customer Experience Specialist

FedEx Corporation; Conyers (GA); On-site; USD 21,000 - 34,000; Full time

Job summary

FedEx Office in Conyers, GA is seeking a Lead Consultant to manage print, signs & graphics and shipping orders, coordinating store activities and providing pricing information. You will operate advanced production equipment, ensure quality, and lead others on shift as needed.

The role requires strong customer service, the ability to train team members, and effective communication in a fast-paced store environment.

Qualifications

• Excellent verbal and written communication skills.
• High school diploma or equivalent education required.
• 2+ years of specialized experience preferred.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Manages production flow to ensure all production orders are done right and on time.
• Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services; tracks and logs all production jobs.
• Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management.
• Sets up complex orders and performs multiple tasks at the same time.

Skills

Verbal and written communication

Education

High school diploma or equivalent education

Job description

FedEx Office in Conyers, GA is seeking a Lead Consultant to manage print, signs & graphics and shipping orders, coordinating store activities and providing pricing information. You will operate advanced production equipment, ensure quality, and lead others on shift as needed.

The role requires strong customer service, the ability to train team members, and effective communication in a fast-paced store environment.